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I've been billed incorrectly and the AI support bot won't let me talk to a real person

  • November 24, 2025
  • 4 replies
  • 215 views
zjiroun

Hi,

I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.

Thanks

Best answer by Celine_

Hey ​@zjiroun , Celine from Figma here! Thanks for sharing this. This situation does seem a bit odd, you shouldn’t be charged if you have the Figma Education plan. I’ve gone ahead and created a support ticket on your behalf using the email linked to your Figma account (zxxxxxn@gxxxxl.cxx). For reference, your support ticket is #1613819.

Please check your inbox when you get a moment. Our support team is waiting for your response to get more context so they can review the charges and help resolve this. Thank you!

4 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • November 24, 2025

Hey ​@zjiroun , Celine from Figma here! Thanks for sharing this. This situation does seem a bit odd, you shouldn’t be charged if you have the Figma Education plan. I’ve gone ahead and created a support ticket on your behalf using the email linked to your Figma account (zxxxxxn@gxxxxl.cxx). For reference, your support ticket is #1613819.

Please check your inbox when you get a moment. Our support team is waiting for your response to get more context so they can review the charges and help resolve this. Thank you!

    Wirkkarl
    • Wirkkarl
    • Active Member
    • November 24, 2025

    Hi,

    I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.

    Thanks

    That sounds really frustrating. I’ve had similar issues with Figma EDU accounts before—sometimes the automated support just blocks access to live reps. One thing that usually works is going through the Figma “Contact Us” page directly, explaining the EDU account situation and the incorrect charges, and explicitly requesting a human agent for billing issues. If that doesn’t work, contacting your credit card company to dispute the unauthorized charges can also be a temporary fix while Figma resolves it.

      A
      • Anonymous
      • May 11, 2026

      Good day, 

      I am on the free plan but you have been billing me for the service. I never requested this yet i have been billed multiple times. 

      can you assist

       

      Celine_
      Figmate
      • Celine_
      • Community Support
      • May 11, 2026

      Hey ​@TRCO , I’ve just sent you a DM so I can point you to the right support form and help get this looked into!

      In the meantime, please also make sure to cancel your subscription to prevent further renewals. You can find more details in our Help Center. I'll paste the instructions below for you as well. 

      To cancel your Professional plan subscription:

      1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
      2. Click  Admin.
      3. Select the  Settings tab.
      4. In the Plan section, click Cancel plan.
      5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

      Thank you!

       

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