Hi Figma Support,
I was unexpectedly charged for 4 editor seats on my team several hours ago. I did not intentionally add these members as editors — they were upgraded automatically without a clear warning in the UI. I have already canceled my plan and downgraded these members.
Since this was an unintentional charge that I corrected immediately, I would like to request a full refund for these additional seats.
Best answer by Celine_
Hey
Billing and refund decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. I can see you’ve already submitted a ticket, thanks for doing that. For reference, your case number is #1890860.
The team will be able to review your account and invoice details internally. I’ve added a note to your case to make sure it gets the right visibility.
Just a heads up that payments are generally non-refundable per Figma’s Terms of Service, but the support team will be able to take a closer look at your specific situation. You can find more details on our refund policy here: https://www.figma.com/legal/tos/
You’ll hear back from them via email as soon as they can. Hope this gets sorted for you quickly!
Update: I see in the backend that the support team has solved your issue, please check your inbox when you can. I’ve gone ahead and close the thread here.
Please also note, to help prevent additional charges in the future, we recommend enabling seat approval settings. This feature requires Admin approval before a user can be upgraded to a paid seat. You can find step-by-step instructions on how to set this up in our Help Center article. Thank you!
Hey
Billing and refund decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. I can see you’ve already submitted a ticket, thanks for doing that. For reference, your case number is #1890860.
The team will be able to review your account and invoice details internally. I’ve added a note to your case to make sure it gets the right visibility.
Just a heads up that payments are generally non-refundable per Figma’s Terms of Service, but the support team will be able to take a closer look at your specific situation. You can find more details on our refund policy here: https://www.figma.com/legal/tos/
You’ll hear back from them via email as soon as they can. Hope this gets sorted for you quickly!
Update: I see in the backend that the support team has solved your issue, please check your inbox when you can. I’ve gone ahead and close the thread here.
Please also note, to help prevent additional charges in the future, we recommend enabling seat approval settings. This feature requires Admin approval before a user can be upgraded to a paid seat. You can find step-by-step instructions on how to set this up in our Help Center article. Thank you!
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