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Subject: Refund/Cancellation of upcoming invoice for accidental Dev Mode seat

  • May 8, 2026
  • 1 reply
  • 34 views
Max_cM

Hi everyone,

I need help with an upcoming charge for a Dev Mode seat that was added by mistake.

Situation: A Dev Mode seat was accidentally activated in our team settings. I noticed it immediately and downgraded the user back to "Viewer" right away. However, I see an upcoming monthly invoice scheduled for May 30, 2026, for this seat.

The issue with Support Bot: I tried to resolve this through the automated support assistant, but it requires an Invoice Number. Since my invoice is still in "Upcoming" status, it hasn't been assigned a number yet, so the bot cannot process my request.

Details:

  • Team: di.gladky's team

  • Charge: 1 Dev Mode seat (already removed)

  • Invoice Date: May 30, 2026

Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed?

 

Best answer by Celine_

Hey @Max_cM,  Celine from Figma here! Good call on downgrading the user back to Viewer right away. I can see your support case has already been resolved, please make sure to check your inbox when you get a chance!

Just a heads up that billing questions need to be handled directly through our support team rather than here in the forum, for security and privacy reasons. If you have any further questions, feel free to continue the conversation via your case. (Your case will re-open automatically).

To help avoid this in the future, here are a couple of tips:

  • Set your default user type to [View] so new members don’t automatically get a paid seat
  • Enable [email notifications] to get alerted whenever a user is upgraded to a paid seat

Hope that helps! I’ve gone ahead and close the thread here.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 8, 2026

Hey @Max_cM,  Celine from Figma here! Good call on downgrading the user back to Viewer right away. I can see your support case has already been resolved, please make sure to check your inbox when you get a chance!

Just a heads up that billing questions need to be handled directly through our support team rather than here in the forum, for security and privacy reasons. If you have any further questions, feel free to continue the conversation via your case. (Your case will re-open automatically).

To help avoid this in the future, here are a couple of tips:

  • Set your default user type to [View] so new members don’t automatically get a paid seat
  • Enable [email notifications] to get alerted whenever a user is upgraded to a paid seat

Hope that helps! I’ve gone ahead and close the thread here.

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