Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!
Hey
Is the filer bigger than 2GB? You may see this error when the file is bigger than 2GB. Since browsers (and even the desktop app) have an active memory limit of 2GB per tab, imports above that size might trigger the error. If that might be the case for your file, the best approach would be to split it into smaller files before importing.
If your file is under 2GB, let me know and I’ll connect you with our support team. They’ll be able to dig deeper, and with a file link they can investigate what’s causing this.
Thank you,
Gayani
Ah yep, that was the issue -- the files are 5GB+. Thank you!
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