I can't find my Figma file. I worked on it last time, but I can't find it in my files or in deleted files. How can I recover it?
Notification: Hmm, we couldn't find it... This file may have been deleted, moved, or become unavailable. Try contacting the owner of the file
I am the owner of this file from a second account. I can't find it. Please help and recover it!
Link: [
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Best regards, Yuan
Best answer by Tom Reem
Hey
The "Hmm, we couldn't find it" error can indicate that a file was deleted or moved, though I want to make sure we confirm that before drawing any conclusions. I've opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1893429.
Since you mentioned owning this file from a second account, please make sure to check your inbox on both accounts — the team may need to verify ownership across them.
For general context on how file deletion and recovery works: Delete and restore files → Troubleshooting.
The team will follow up with more clarity and next steps.
Hey
The "Hmm, we couldn't find it" error can indicate that a file was deleted or moved, though I want to make sure we confirm that before drawing any conclusions. I've opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1893429.
Since you mentioned owning this file from a second account, please make sure to check your inbox on both accounts — the team may need to verify ownership across them.
For general context on how file deletion and recovery works: Delete and restore files → Troubleshooting.
The team will follow up with more clarity and next steps.
Thanks for your help, @Tom Reem
The second account is: [redacted by forum moderator to remove PII]
But to be honest, I don’t actually remember which account this file originally came from. I’ve checked the trash in both accounts, and the file isn’t there either.
Looking forward to the support team’s follow-up.
Hi
I have restored one of my team and see that missing file under draft of that team.
😀
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