Hello ,
I need help understanding a recent charge linked to my Professional Team subscription (“asma’s team”).
I cancelled my subscription before the renewal date, yet I still received a new invoice
What is confusing to me is that the billing period on this invoice is the same as the previous month’s cycle, rather than a new upcoming month.
At the moment, my team is also showing as a Free Starter plan, so I do not understand the classification of this charge or what exactly it represents.
Could you please clarify:
-
Why this invoice was issued even after I cancelled the subscription
-
Why the billing period matches the previous cycle instead of a new one
-
What this charge is for, since my team is currently on a Free plan
I would really appreciate a clear explanation of what is happening with my account and billing status since i do not have accses to it.
Thank you for your help.
Kind regards,
Asma
