This requires manual removal from Figma’s email suppression list.
I cannot log in because login and password reset emails are not delivered.
My email address previously returned hard-bounce errors due to a mail server issue. The server is now fully operational, but my email is still blocked.
The chatbot confirmed this is likely due to my address being on Figma’s email suppression list, which requires manual removal.
Please escalate this to a Support Specialist for manual review and removal.
Email: [redacted by forum moderator to remove PII] Domain: [redacted by forum moderator to remove PII]
I am unable to access paid support because login emails are blocked, so I am requesting manual assistance via the forum.
Thank you.
Best answer by Gayani_S
Hey @Vasilii Vinogradov, thanks for reaching out!
I can see that you were able to connect with our support team (ticket #1695845). The support specialist has already reviewed the login email attempts on their side and shared guidance with you directly in that ticket.
I took a closer look at the login email attempt on our side, and it appears the message was blocked by the receiving mail system before it could be delivered. This can happen when a mailbox doesn’t accept automated security emails or when the address can’t be reached successfully.
To move forward, I recommend double-checking that the email address is correct and reaching out to your IT or email administrator to confirm whether messages from Figma might be blocked, filtered, or quarantined. You can also try signing in with a different email address to confirm delivery.
Please let me know if this helps or if you need any further assistance.
Hey @Vasilii Vinogradov, thanks for reaching out!
I can see that you were able to connect with our support team (ticket #1695845). The support specialist has already reviewed the login email attempts on their side and shared guidance with you directly in that ticket.
I took a closer look at the login email attempt on our side, and it appears the message was blocked by the receiving mail system before it could be delivered. This can happen when a mailbox doesn’t accept automated security emails or when the address can’t be reached successfully.
To move forward, I recommend double-checking that the email address is correct and reaching out to your IT or email administrator to confirm whether messages from Figma might be blocked, filtered, or quarantined. You can also try signing in with a different email address to confirm delivery.
Please let me know if this helps or if you need any further assistance.
