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Vasilii Vinogradov
Vasilii Vinogradov
New Member
January 20, 2026
Solved

Login emails not delivered – email stuck in suppression list

  • January 20, 2026
  • 2 replies
  • 140 views

Hello Figma Support,

This requires manual removal from Figma’s email suppression list.

I cannot log in because login and password reset emails are not delivered.

My email address previously returned hard-bounce errors due to a mail server issue.
The server is now fully operational, but my email is still blocked.

The chatbot confirmed this is likely due to my address being on Figma’s email suppression list,
which requires manual removal.

Please escalate this to a Support Specialist for manual review and removal.

Email: [redacted by forum moderator to remove PII]
Domain: [redacted by forum moderator to remove PII]

 

I am unable to access paid support because login emails are blocked,
so I am requesting manual assistance via the forum.

Thank you.

This topic has been closed for replies.
Best answer by Gayani_S

Hey ​@Vasilii Vinogradov, thanks for reaching out! 

I can see that you were able to connect with our support team (ticket #1695845). The support specialist has already reviewed the login email attempts on their side and shared guidance with you directly in that ticket.

 

I took a closer look at the login email attempt on our side, and it appears the message was blocked by the receiving mail system before it could be delivered. This can happen when a mailbox doesn’t accept automated security emails or when the address can’t be reached successfully.
 
To move forward, I recommend double-checking that the email address is correct and reaching out to your IT or email administrator to confirm whether messages from Figma might be blocked, filtered, or quarantined. You can also try signing in with a different email address to confirm delivery.

 

Please let me know if this helps or if you need any further assistance. 

2 replies

Gayani_S
Figmate
Gayani_SAnswer
Community Support
January 20, 2026

Hey ​@Vasilii Vinogradov, thanks for reaching out! 

I can see that you were able to connect with our support team (ticket #1695845). The support specialist has already reviewed the login email attempts on their side and shared guidance with you directly in that ticket.

 

I took a closer look at the login email attempt on our side, and it appears the message was blocked by the receiving mail system before it could be delivered. This can happen when a mailbox doesn’t accept automated security emails or when the address can’t be reached successfully.
 
To move forward, I recommend double-checking that the email address is correct and reaching out to your IT or email administrator to confirm whether messages from Figma might be blocked, filtered, or quarantined. You can also try signing in with a different email address to confirm delivery.

 

Please let me know if this helps or if you need any further assistance. 

Vasilii Vinogradov
Vasilii VinogradovAuthor
New Member
January 20, 2026

Hi ​@Gayani_S 
The problem has been resolved at the moment. You can close the topic. Thank you!)

p.s.: and thx for remove my PII :)))

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