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Need manual email change for account – expired email blocks access (Case #1699700)

  • January 21, 2026
  • 3 replies
  • 24 views
ameerkat 81

Hello Figma Support Team,

I’m requesting help from a support specialist regarding an account access issue.

Current situation:

  • I have an open Figma support ticket: Case #1699700

  • The email address associated with my Figma account is no longer accessible (expired)

  • Because of this, I cannot log in, receive verification emails, or access/update my support ticket through the provided links

What I need help with:

  • I need the email address associated with my Figma account to be manually updated to:
    (redacted by the moderator due to PII)

  • I am the original owner of the account and can provide any required verification to prove ownership

At the moment, automated responses keep directing me to links that lead to a page where no support requests are visible, so I’m unable to view or update my existing ticket. I need this issue to be handled manually by a support specialist.

Thank you very much for your help.

Best regards,

Best answer by Celine_

Hi ​@ameerkat 81 , thanks for sharing the details!

If you happen to have emails from your old address forwarded to your new email, we recommend trying a password reset first. This can help bypass the Google single sign-on and allow you to log back into your Figma account, where you can then update the email address yourself.

If your emails are not forwarded, I confirm that our support team can help manually update your Figma account email address. I can see your ticket in the backend and have added a follow-up note to your case so the team has the full context.

Thanks for your patience while they review this and follow up with you directly!

 

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • January 21, 2026

Hi ​@ameerkat 81 , thanks for sharing the details!

If you happen to have emails from your old address forwarded to your new email, we recommend trying a password reset first. This can help bypass the Google single sign-on and allow you to log back into your Figma account, where you can then update the email address yourself.

If your emails are not forwarded, I confirm that our support team can help manually update your Figma account email address. I can see your ticket in the backend and have added a follow-up note to your case so the team has the full context.

Thanks for your patience while they review this and follow up with you directly!

 

ameerkat 81
  • ameerkat 81
  • Author
  • New Member
  • January 21, 2026

Hi ​@Celine_ , thank you very much for the update and for checking the case in the backend!

Unfortunately, I do not have emails from my old address forwarded to my new email, so I’m unable to complete a password reset on my end.

I appreciate you adding the follow-up note to my ticket and sharing the full context with the support team. I’ll wait patiently for their review and follow-up.

Thank you again for your help and support!

    Celine_
    Figmate
    • Celine_
    • Community Support
    • January 22, 2026

    You’re welcome and thank you for the information! Our support agent replied to you and advise you the next steps to manually update your Figma account email address. Please check your inbox when you can.


    I’ve gone ahead and close the topic here, thanks for your patience!

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