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Figma Education Expired, Verification Limit Exceeded

  • January 24, 2026
  • 1 reply
  • 33 views
kayylaal

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.

The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.

I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.

I really need this account for my university project. Can you help me fix this?

Best answer by Tom Reem

Hey ​@kayylaal — welcome to Figma Forum, and thanks for sharing what happened.

I appreciate you taking the time to reach out to SheerID already — they handle the verification process end to end and usually have the ability to reset verification attempts when needed.

Regarding your question about accessing the Education plan features, have a look at my reply about team access in this thread and let me know if that moves things forward. 

While I can’t access or share verification details here in our public forums, I was able to locate your request tied to case: 1706107, and I’ve shared the context you provided with our Education Team so they have the full picture as they take a closer look.

They’ll follow up with you as soon as they have more to share. In the meantime, please keep an eye on your email inbox for next steps.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • January 25, 2026

Hey ​@kayylaal — welcome to Figma Forum, and thanks for sharing what happened.

I appreciate you taking the time to reach out to SheerID already — they handle the verification process end to end and usually have the ability to reset verification attempts when needed.

Regarding your question about accessing the Education plan features, have a look at my reply about team access in this thread and let me know if that moves things forward. 

While I can’t access or share verification details here in our public forums, I was able to locate your request tied to case: 1706107, and I’ve shared the context you provided with our Education Team so they have the full picture as they take a closer look.

They’ll follow up with you as soon as they have more to share. In the meantime, please keep an eye on your email inbox for next steps.

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