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Figma Education Expired, Verification Limit Exceeded

  • January 24, 2026
  • 1 reply
  • 79 views
kayylaal

I’m writing to ask for help with my Figma education account. I verified my account on November 23, 2025, and Sheer ID said it was verified. But I can’t access the professional features even though I got a confirmation email from Figma support.

The Figma app says my education status is expired and I need to re-verify. But whenever I try to re-verify, I get an error message saying I’ve already reached the verification limit.

I’ve talked to Sheer ID support a bunch of times, and they always say my account is verified, but the app keeps saying I need to re-verify. They also say the verification limit is exceeded.

I really need this account for my university project. Can you help me fix this?

Best answer by Tom Reem

Hey ​@kayylaal — welcome to Figma Forum, and thanks for sharing what happened.

I appreciate you taking the time to reach out to SheerID already — they handle the verification process end to end and usually have the ability to reset verification attempts when needed.

Regarding your question about accessing the Education plan features, have a look at my reply about team access in this thread and let me know if that moves things forward. 

While I can’t access or share verification details here in our public forums, I was able to locate your request tied to case: 1706107, and I’ve shared the context you provided with our Education Team so they have the full picture as they take a closer look.

They’ll follow up with you as soon as they have more to share. In the meantime, please keep an eye on your email inbox for next steps.

This topic has been closed for replies.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • January 25, 2026

Hey ​@kayylaal — welcome to Figma Forum, and thanks for sharing what happened.

I appreciate you taking the time to reach out to SheerID already — they handle the verification process end to end and usually have the ability to reset verification attempts when needed.

Regarding your question about accessing the Education plan features, have a look at my reply about team access in this thread and let me know if that moves things forward. 

While I can’t access or share verification details here in our public forums, I was able to locate your request tied to case: 1706107, and I’ve shared the context you provided with our Education Team so they have the full picture as they take a closer look.

They’ll follow up with you as soon as they have more to share. In the meantime, please keep an eye on your email inbox for next steps.

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