Education Verification Failed - New University Student (CIU)

Hey ​@Sarnab , Celine from Figma here! Thanks for explaining your situation.

Just to clarify how this works on our side: education verification is handled entirely by SheerID, and we’re not able to manually review documents or verify accounts from Figma directly.

A couple of things to help move this forward:

• Could you let us know what response you received from SheerID when the auto-verification failed? That will help us better understand where things might be getting stuck.

• Please make sure you’re applying with the correct university-issued email address for your new school (Chittagong Independent University). The email domain needs to match your institution for verification to work.

• If SheerID asks for documentation, they’ll need to review it directly. The best next step is to reply to SheerID or contact them again so they can take a closer look at your case. You can contact Sheer ID support by filling out this form here.

You can also follow the step-by-step instructions in our Help Center to reapply for the Education plan here:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education

If you continue to run into issues, SheerID will be the best team to assist, since they manage the verification process end to end. I know that’s not the easiest answer, but it’s the fastest path to getting this resolved. Thanks for your understanding and hope it gets resolved quickly!

Now I’m receiving this !! 

on second try its showing this :

on second try its showing this :

 

#Account-Support

Hey ​@Sarnab , thanks for sharing the screenshots, that’s really helpful!
It looks like you may have reached the verification attempt limit, and SheerID wasn’t able to confirm your eligibility based on the information submitted so far.
The best next step is to contact SheerID directly so they can review your case in more detail.
You can reach out to them directly by filling out this form here.

As a heads-up, Figma isn’t able to review documents, confirm individual eligibility, or override SheerID’s process (they’re best equipped to help resolve this). We appreciate your patience, and hope this gets sorted quickly.