Hey @Sarnab , Celine from Figma here! Thanks for explaining your situation.
Just to clarify how this works on our side: education verification is handled entirely by SheerID, and we’re not able to manually review documents or verify accounts from Figma directly.
A couple of things to help move this forward:
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Could you let us know what response you received from SheerID when the auto-verification failed? That will help us better understand where things might be getting stuck.
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Please make sure you’re applying with the correct university-issued email address for your new school (Chittagong Independent University). The email domain needs to match your institution for verification to work.
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If SheerID asks for documentation, they’ll need to review it directly. The best next step is to reply to SheerID or contact them again so they can take a closer look at your case. You can contact Sheer ID support by filling out this form here.
You can also follow the step-by-step instructions in our Help Center to reapply for the Education plan here:
https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education
If you continue to run into issues, SheerID will be the best team to assist, since they manage the verification process end to end. I know that’s not the easiest answer, but it’s the fastest path to getting this resolved. Thanks for your understanding and hope it gets resolved quickly!
