We are contacting you on behalf of LABA Rimini, an Italian higher education institution.
We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.
The account is registered with the domain labarimini.com. I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.
We would like to understand:
why the Education status appears to have expired,
whether there is an issue with the verification of our institution or domain,
and what steps are required to restore full access for our students and faculty.
Could you please help us investigate what is happening and guide us on how to resolve this issue?
Thank you very much for your support. We look forward to your reply.
Kind regards, Gianluca Lecturer – LABA Rimini
Best answer by Celine_
Hi Gianluca, thanks for reaching out and for the detailed context.
What you’re seeing is expected behavior: Education access is granted for one year, and students and educators need to re-verify their status once it expires, even if they’re still enrolled or teaching.
I see that you have verified your status with the institutional domain (labarimini.com), so there doesn’t appear to be an issue with the domain itself.
To restore access, each student and educator needs to reapply individually. Figma partners with SheerID for education verification, and the process is as follows:
Log in to Figma using the account you want to verify
If the account uses a personal email, update it to a school-issued email address first
The domain of your email address must match the domain of your school institution.
Complete the SheerID verification form with school and personal details
Once verification is successful, Education access should be restored automatically. If anyone runs into issues during the SheerID process, they can contact the SheerID support team for help reviewing their specific case.
Hi Gianluca, thanks for reaching out and for the detailed context.
What you’re seeing is expected behavior: Education access is granted for one year, and students and educators need to re-verify their status once it expires, even if they’re still enrolled or teaching.
I see that you have verified your status with the institutional domain (labarimini.com), so there doesn’t appear to be an issue with the domain itself.
To restore access, each student and educator needs to reapply individually. Figma partners with SheerID for education verification, and the process is as follows:
Log in to Figma using the account you want to verify
If the account uses a personal email, update it to a school-issued email address first
The domain of your email address must match the domain of your school institution.
Complete the SheerID verification form with school and personal details
Once verification is successful, Education access should be restored automatically. If anyone runs into issues during the SheerID process, they can contact the SheerID support team for help reviewing their specific case.
