I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’
I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.
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Hi
The student verification process is fully handled by our partner, SheerID, which means they’re the only ones who can reset your verification attempts and review why the uploads aren’t being accepted. The best next step is to reach out to their support team again so they can take a closer look and reset your limit.
That said, I don’t want to leave you stuck. I’m also checking in with our team internally to see if there’s anything else we can do on our side. I’ll update you here as soon as I hear back.
Thank you for your patience in the meantime!
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