I paid for a license but i can't see it

Hi ​@mirip , thanks for reaching out to the Figma Forum, Celine from Figma here!

I can see on our end that a colleague from your team has already contacted Support on your behalf, and I was able to locate the case (yaxxxs@hmxxxx.il). I’ve added a follow-up note internally so the team has the full context. For reference, the case number is #1699922.

In the meantime, if you completed a purchase but didn’t receive a confirmation email, this can sometimes be related to email delivery issues (such as spam or security filters) so it may be worth double-checking it as well.

Since this involves billing and account details, the support team is best equipped to assist further. When replying to the existing case, please be sure to confirm which email address was used to subscribe, as that will help them investigate more quickly.

The team will follow up with you directly by email once they’ve reviewed it. Thanks for your patience in the meantime!

i subscribed with (redacted by the moderator due to PII)

thank you

Thanks for the information! I can see that you’re already in direct contact with a Support agent, so please continue the conversation through your existing case via the secure form. They are best equipped to handle billing issue as we can’t handle here in the Forum due to security reasons.

For your privacy, I’ve also removed the personal information from your post here to help protect your details. Thanks for your understanding!