Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.
Solved
I paid for a license but i can't see it
Best answer by Celine_
Thanks for sharing the details! I can see that you’re already in direct contact with a support agent, so please continue the conversation through your existing case via the secure form. They’re best equipped to handle billing-related issues, as we’re unable to assist with those directly here on the Forum for security reasons.
For your privacy, I’ve also removed the personal information from your post here to help protect your details. Thanks for your understanding!}
Update: It looks like this may be a duplicate charge, and the team is actively reviewing it.
They’ve shared the next steps with you directly via email, so please continue the conversation there. They’ll be able to confirm what happened and advise on how to move forward, including any refund if applicable.
I’ve gone ahead and closed the topic here, thanks for your understanding!
This topic has been closed for replies.
Hi
I can see on our end that a colleague from your team has already contacted Support on your behalf, and I was able to locate the case (yaxxxs@hmxxxx.il). I’ve added a follow-up note internally so the team has the full context. For reference, the case number is #1699922.
In the meantime, if you completed a purchase but didn’t receive a confirmation email, this can sometimes be related to email delivery issues (such as spam or security filters) so it may be worth double-checking it as well.
Since this involves billing and account details, the support team is best equipped to assist further. When replying to the existing case, please be sure to confirm which email address was used to subscribe, as that will help them investigate more quickly.
The team will follow up with you directly by email once they’ve reviewed it. Thanks for your patience in the meantime!
i subscribed with (redacted by the moderator due to PII)
thank you
Thanks for sharing the details! I can see that you’re already in direct contact with a support agent, so please continue the conversation through your existing case via the secure form. They’re best equipped to handle billing-related issues, as we’re unable to assist with those directly here on the Forum for security reasons.
For your privacy, I’ve also removed the personal information from your post here to help protect your details. Thanks for your understanding!}
Update: It looks like this may be a duplicate charge, and the team is actively reviewing it.
They’ve shared the next steps with you directly via email, so please continue the conversation there. They’ll be able to confirm what happened and advise on how to move forward, including any refund if applicable.
I’ve gone ahead and closed the topic here, thanks for your understanding!
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