Hi,
I accidentally left two extra seats active on our subscription, even though the project was completed and we no longer need the team. The payment for these seats was processed today.
Could you please issue a pro-rated refund for the two unused seats for this month?
Thank you for your help.
Best answer by Celine_
Hi
For billing questions like refunds, or seat charges, we’re not able to make changes directly from the Forum for security and privacy reasons. That said, our support team is best equipped to review your subscription details and confirm whether a pro-rated refund is possible.
To help move things along, I’ve gone ahead and created a support ticket on your behalf. The team will review seat usage and recent charges, and follow up with you directly by email with next steps. Feel free to add any additional context in your case. (For reference, your case number is #1702635, I’ve send you an email with lemxxxxgn@gxxl.xxm)
Thanks for flagging this promptly, and for your patience while the team takes a closer look!
Hi
For billing questions like refunds, or seat charges, we’re not able to make changes directly from the Forum for security and privacy reasons. That said, our support team is best equipped to review your subscription details and confirm whether a pro-rated refund is possible.
To help move things along, I’ve gone ahead and created a support ticket on your behalf. The team will review seat usage and recent charges, and follow up with you directly by email with next steps. Feel free to add any additional context in your case. (For reference, your case number is #1702635, I’ve send you an email with lemxxxxgn@gxxl.xxm)
Thanks for flagging this promptly, and for your patience while the team takes a closer look!
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