We have created request for Education plan, request was approved by Sheer on 2nd feb but its showing under Free plan, please assist.
Email address: (redacted by the moderator due to PII)
Verification ID: 69806dd49d7400756bdff035
Date of approval: 02/02/2026
Best answer by Celine_
Hey
This looks odd, and I’d like our Figma Education team to take a closer look at your case. I can see on our end that you’ve already reached out to them, thanks for doing that! I’ve added a follow up and escalated it for our internal team in your case. For reference, your case number is #1726652.
Thanks for your patience!
Update: After checking internally, it seems that you have verified with a different account (not related to your student email). Please fill out this form to confirm the right email address here: Request to Move Figma EDU Status.
Please note, requests are reviewed in the order they’re received, with a response time of up to 5 business days.
For further assistance, feel free to reply directly to your case. I’ve gone ahead and closed the topic here, thank you!
Also on the file browser when clicked on free badge, don't see any option to select Educational plan.
Hey
This looks odd, and I’d like our Figma Education team to take a closer look at your case. I can see on our end that you’ve already reached out to them, thanks for doing that! I’ve added a follow up and escalated it for our internal team in your case. For reference, your case number is #1726652.
Thanks for your patience!
Update: After checking internally, it seems that you have verified with a different account (not related to your student email). Please fill out this form to confirm the right email address here: Request to Move Figma EDU Status.
Please note, requests are reviewed in the order they’re received, with a response time of up to 5 business days.
For further assistance, feel free to reply directly to your case. I’ve gone ahead and closed the topic here, thank you!
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