Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !
Solved
Lost Subscription
Best answer by Tom Reem
Hey
I understand that you’re looking to recover a lost project. For guidance on that, please try this process and let me know how it goes: Delete and restore projects → Restore projects from the trash. Please note that permanently deleting a project removes it forever for everyone who had access, and that action cannot be reversed.
Regarding your billing and subscription, I’m not able to access or share account-specific details here, but I want to make sure this gets resolved. I’ve opened a ticket on your behalf with our Product Support team. Your case number is: 1680868, and they will reach out to you directly as soon as they’ve reviewed your account.
Please keep an eye on the email inbox tied to your Figma account for updates. We’ll work with you to get this sorted out as quickly as possible.
Hey
I understand that you’re looking to recover a lost project. For guidance on that, please try this process and let me know how it goes: Delete and restore projects → Restore projects from the trash. Please note that permanently deleting a project removes it forever for everyone who had access, and that action cannot be reversed.
Regarding your billing and subscription, I’m not able to access or share account-specific details here, but I want to make sure this gets resolved. I’ve opened a ticket on your behalf with our Product Support team. Your case number is: 1680868, and they will reach out to you directly as soon as they’ve reviewed your account.
Please keep an eye on the email inbox tied to your Figma account for updates. We’ll work with you to get this sorted out as quickly as possible.
hello,
I had account created under A email, it had educational plan for a year, then it expired and i tried t apply to another one but it seems like it didn’t work, and i got it via B account, now i cannot login to A account, how do i access it?
Hey
I can’t access or change account settings from Figma Forum, but I want to make sure this gets resolved as quickly as possible for you. I’ve opened a ticket on your behalf with our Education team. Your case number is: 1735026, and they’ll be in touch as soon as they’ve reviewed your situation.
In the meantime, please keep an eye on the email inbox associated with your Figma Forum account for updates. Appreciate your patience as we get this sorted out.
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