I added a custom domain and all my DNS settings are correct and have propagated. It has been a few days and my status is still “Awaiting certificates”. It says it will take 15-30 minutes and I am losing sales because my website is not reachable. How can I resolve this issue? Thanks!
Solved
SSL Certificate Not Being Created
Best answer by Kenny McCarty
solved the issue myself
is it possible to get a human on a phone? I can’t wait days between email responses that don’t understand DNS settings. Getting extremely frustrated here...
Is it possible to get some actual support here?!?!? It is unacceptable that I need to wait 24 hours between each non-helpful response.
solved the issue myself
Hey Kenny, Celine from Figma here! Thanks for the update and sorry for the frustrating experience, especially with the impact on your site. I’m glad you were able to get things working again.
If you’re open to sharing, we’d love to know what ended up resolving the issue. That context could be really helpful for others in the community who might run into something similar (and if the issue comes up again, feel free to let us know).
I deleted the custom domain and then re-created it. Did this 2-3 times till it worked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.