Hello Figma Support Team,
I am writing to request a refund and a correction for a payment that was processed just moments ago.
unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possible
Dear Figma Support Team: I hope this letter finds you well.
I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.
Details of the issue:
Subscription type: [February 9, 2027]
Team/Organization name: [xBank admin]
Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]
Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used]
"The renewal date was today, but possibly due to time zone differences, I didn't notice the request for seat adjustment in time, resulting in the creation of an account for 2027."
I soon noticed the change in the bill, but my team only used 2 seats. These additional seats were never used for collaboration or design work. No files were edited or created under these seats, and they remained unused.
The reason I am proposing this adjustment is as follows:
According to Figma's policy, I fully understand that subscription fees and the proportionally increased seats are generally non-refundable (as stated in Section 3.5 of the service terms and the articles in the help center). However, this was a genuine mistake on my part, which occurred recently and resulted in not actually obtaining or using the additional seats. I am a satisfied/long-term Figma user/ paying customer. This was the first such issue I encountered on Figma. A one-time bonus credit (even a partial one) or an adjustment to the next bill would be very welcome and would help maintain my good experience on Figma.
The bill overview page shows the current number of available seats, recent changes, and the details of the proportionally calculated fees.
The invoice or payment receipt highlights the additional seat fees.
Any notifications or emails from Figma regarding seat increases.
Thank you very much for taking the time to review my request. If this is beyond the regular policy scope, I fully understand. But if there is any possible help or guidance, I would be extremely grateful.
Please inform me if you need any additional information from my account. Best regards!
[xBank admin]]
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Team Name: xBank
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Account Email: [redacted by the moderator due to PII]
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Date of Charge: February 9，2026
Please let me know if you need any further information. I look forward to your quick response.
Thank you.
