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Reactivating Figma Education Account

  • December 19, 2025
  • 3 replies
  • 123 views
laura.rajczyk

Hello,

I am a currently a student in a master’s programme in UX design and UI design.

When I attempt to re-verify my status, I receive the following error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."

I have already tried contacting SheerID but have not received a response. I know there is a waiting period for a response, but I have a rather urgent project due on 28 December 2025.

Please manually reset my verification status so I can submit my documents and continue using Figma for my studies.

Best answer by ksn

Hi ​@laura.rajczyk - thanks for checking in on your education status. I saw that you had filed a support ticket, and that someone on our education team has responded. On my end, I’m not able review or make any changes to education plans, but I can relay the information you should have received via email here, just in case you were not able to receive it.

It does look like there’s a possible issue in which you redeemed your student plan on an account or team that was not the correct one. There is a process in which you fill out this form to request your subscription be moved to a different account, which our education team reviews on a weekly basis.

I understand the urgency to have this addressed as soon as possible because of your deadline, but in full transparency: it is likely that your submission will not be reviewed until after the holiday season is over (early January), so you will want to plan/make arrangements on this assumption.

Apologies for the disruption that this causes you. If you have any other questions separate from this, please feel free to create a new topic.

 

3 replies

ksn
Figmate
  • ksn
  • Community Support
  • Answer
  • December 21, 2025

Hi ​@laura.rajczyk - thanks for checking in on your education status. I saw that you had filed a support ticket, and that someone on our education team has responded. On my end, I’m not able review or make any changes to education plans, but I can relay the information you should have received via email here, just in case you were not able to receive it.

It does look like there’s a possible issue in which you redeemed your student plan on an account or team that was not the correct one. There is a process in which you fill out this form to request your subscription be moved to a different account, which our education team reviews on a weekly basis.

I understand the urgency to have this addressed as soon as possible because of your deadline, but in full transparency: it is likely that your submission will not be reviewed until after the holiday season is over (early January), so you will want to plan/make arrangements on this assumption.

Apologies for the disruption that this causes you. If you have any other questions separate from this, please feel free to create a new topic.

 

Luke Rammel
  • Luke Rammel
  • New Member
  • February 10, 2026

Hi, I am running into the same issue! I am wondering if commenting here will help me get in contact with a person as I get stuck behind an ai chatbot when looking for help anywhere else. I have reached out to SheerID when I first was turned down from being verified, but received a message saying they can’t provide support and where closing my support ticket. Please let me know if anyone can help as this is impacting my ability to contribute to a class project significantly!

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • February 11, 2026

Hey ​@Luke Rammel, I’m really sorry you’ve been stuck in that loop! 

I can see your support ticket (#1739929) on our end, and I’m going to escalate this internally so it gets prioritised.

Have you tried to reopen the ticket with SheerID? Figma isn’t able to manually verify documents or override eligibility decisions directly, but I’ll flag this with our Education team to see what options we have to help move this forward for you.

 

 

Thank you, 

Gayani 

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