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Reactivating Figma Education Account

  • December 19, 2025
  • 1 reply
  • 42 views
laura.rajczyk

Hello,

I am a currently a student in a master’s programme in UX design and UI design.

When I attempt to re-verify my status, I receive the following error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."

I have already tried contacting SheerID but have not received a response. I know there is a waiting period for a response, but I have a rather urgent project due on 28 December 2025.

Please manually reset my verification status so I can submit my documents and continue using Figma for my studies.

Best answer by ksn

Hi ​@laura.rajczyk - thanks for checking in on your education status. I saw that you had filed a support ticket, and that someone on our education team has responded. On my end, I’m not able review or make any changes to education plans, but I can relay the information you should have received via email here, just in case you were not able to receive it.

It does look like there’s a possible issue in which you redeemed your student plan on an account or team that was not the correct one. There is a process in which you fill out this form to request your subscription be moved to a different account, which our education team reviews on a weekly basis.

I understand the urgency to have this addressed as soon as possible because of your deadline, but in full transparency: it is likely that your submission will not be reviewed until after the holiday season is over (early January), so you will want to plan/make arrangements on this assumption.

Apologies for the disruption that this causes you. If you have any other questions separate from this, please feel free to create a new topic.

 

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • Answer
  • December 21, 2025

Hi ​@laura.rajczyk - thanks for checking in on your education status. I saw that you had filed a support ticket, and that someone on our education team has responded. On my end, I’m not able review or make any changes to education plans, but I can relay the information you should have received via email here, just in case you were not able to receive it.

It does look like there’s a possible issue in which you redeemed your student plan on an account or team that was not the correct one. There is a process in which you fill out this form to request your subscription be moved to a different account, which our education team reviews on a weekly basis.

I understand the urgency to have this addressed as soon as possible because of your deadline, but in full transparency: it is likely that your submission will not be reviewed until after the holiday season is over (early January), so you will want to plan/make arrangements on this assumption.

Apologies for the disruption that this causes you. If you have any other questions separate from this, please feel free to create a new topic.

 

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