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Unexpected $17.26 charge after cancellation, and no long charge, no long use.

  • February 7, 2026
  • 1 reply
  • 39 views
Sittiphan_Sittisak

Hi everyone, I need help with an unexpected charge on my account.

I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.

However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.

It feels very wrong to be billed for no use at all.

I feel cheated. How do I get a refund?

Best answer by Tom Reem

Hey ​@Sittiphan_Sittisak — welcome to Figma Forum, and thanks for flagging this.

Sorry for the confusion around your charge. I can’t look into specific billing details here, but I did touch base with our Product Support team to review this for you. Please check your inbox for your case number: 1733402, and more context from them.

For anyone else running into something similar, these two articles may be helpful:

I hope this helps get you where you need to be, and I’ve shared your experience with the appropriate teams as we continue to improve. 🙏🏻

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • February 8, 2026

Hey ​@Sittiphan_Sittisak — welcome to Figma Forum, and thanks for flagging this.

Sorry for the confusion around your charge. I can’t look into specific billing details here, but I did touch base with our Product Support team to review this for you. Please check your inbox for your case number: 1733402, and more context from them.

For anyone else running into something similar, these two articles may be helpful:

I hope this helps get you where you need to be, and I’ve shared your experience with the appropriate teams as we continue to improve. 🙏🏻

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