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Refund Request for Unintended Subscription Renewal

  • June 18, 2026
  • 1 reply
  • 33 views
Sarah Ali

I want to request a refund on my Figma subscription, I had no intention to renew my subscription and I’ve charged my card on accident, I don’t have any work to be done by Figma at the moment, if you can please refund me the subscription amount, the subscription was done on date June 18, 2026 and the invoice number is CPJ3WDGL-0007

Best answer by Celine_

Hey, ​@Sarah Ali  thanks for reaching out! Regarding refunds, payments are generally non-refundable per Figma's Terms of Service. You can find more details on our refund policy here. That said, I've gone ahead and created a support ticket on your behalf so our team can take a closer look at your specific case. Your case number is  #1969853, sent to your email address: saxxxfr@gxxx.xxm. Keep an eye on your inbox for their reply, thanks for your patience while they review it! 🙏

 

Update: good news, the support agent has resolved your issue! Please check your inbox when you can, I’ll go ahead and close the topic here, thank you.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • June 18, 2026

Hey, ​@Sarah Ali  thanks for reaching out! Regarding refunds, payments are generally non-refundable per Figma's Terms of Service. You can find more details on our refund policy here. That said, I've gone ahead and created a support ticket on your behalf so our team can take a closer look at your specific case. Your case number is  #1969853, sent to your email address: saxxxfr@gxxx.xxm. Keep an eye on your inbox for their reply, thanks for your patience while they review it! 🙏

 

Update: good news, the support agent has resolved your issue! Please check your inbox when you can, I’ll go ahead and close the topic here, thank you.

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