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Credits Discrepancy – Makeathon Event (Promised 10K, Got 3K)

  • June 10, 2026
  • 4 replies
  • 173 views
Lukhman

I'm a participant in the Makeathon hackathon where Figma offered 10,000 credits for Pro account users. However, my account was only given 3,000 credits per month, and I'm already down to ~736 credits left with the reset not until July 1.

This is really affecting my ability to continue working on my hackathon project. A few questions:

1. Did anyone else face this same issue with credits not matching what was promised?
2. Is there a way to request additional credits specifically for hackathon participants?

Best answer by Celyn_L

Hi ​@Lukhman, Celyn from the Figma Community Support team here. Thanks for reaching out. 

Could you confirm whether you received an email from Contra containing a promo code for the 10,000 credits?

If you didn’t receive the email, we recommend reaching out directly to hello@contra.com.

Thanks!

 

4 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • June 10, 2026

Hi ​@Lukhman, Celyn from the Figma Community Support team here. Thanks for reaching out. 

Could you confirm whether you received an email from Contra containing a promo code for the 10,000 credits?

If you didn’t receive the email, we recommend reaching out directly to hello@contra.com.

Thanks!

 

Lukhman
  • Lukhman
  • Author
  • New Member
  • June 10, 2026

Hi ​@Celyn_L , Thanks for the quick response!

Yes, I did receive the email from Contra with the promo code. I'll go ahead and apply it. Appreciate your help! 😊

    Cécile Jeanneau

    Hi, I haven’t recieve any code from hello@contra.com. And when I found some links supposed to be enabled until 20th of June, saying you’ve got 1 AI credit where would you like to use it? i got this error message : Promotion doesn’t exists or expired…
    Hello@contra.com AI agent told me that their unabled to give figma promotional codes ^^’… I’m lost.

    Can you help me please? :)

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 16, 2026

    Hi ​@Cécile Jeanneau, thanks for reaching out and sharing those details.

    I understand that you haven't received a code from Contra and the redemption link is showing a "Promotion doesn't exist or expired" message.

    Would you mind sending me the link you tried to redeem via DM? That may help us better understand what's happening.

    In the meantime, I'm checking in with the team on this and will get back to you as soon as I have more information.

    Thanks for your patience! 🙏

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