Hi Romain, thanks for reaching out and for sharing your case number! I've escalated ticket #1964411 to our support team and flagged it as urgent so they can look into the EUR billing issue directly.
While they investigate, in the meantime, here are a couple of quick things worth checking on your end that may help with the currency display issue:
1. Your current location: Could you confirm which country you're currently in when trying to access the checkout page? The currency shown at checkout is based on your geographic location, so if there's a mismatch, that could explain why you're seeing USD instead of EUR.
2. VPN or location-masking software: Are you using a VPN or any tool that might be affecting your detected location? If so, try temporarily disabling it and attempting checkout again. This sometimes resolves currency display issues.
If the issue still happens, please continue directly the conversation with the support team with these details, so they can investigate further through your case. They'll have full visibility into your account and billing setup to find the best path forward, thank you 🙏
Update: Good news, the support agent just replied to you! They can confirm that your payment in euros was successfully processed today at 09:08 AM, and your team has now been upgraded to the Professional plan. Everything appears to be set up correctly on the account, but if you are still running into issues, please reply directly to your case! I’ll go ahead and close the topic here.
