At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.
Best answer by Celine_
Hi
If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.
If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!
Hi
If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.
If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!
Hi there, I’m having this exact same program and need help ASAP… followed all your steps, however I noticed your link (Help Center article to clear the Figma desktop app cache here.) provides the Mac process to clear your cache, but does not allow me to click the ‘Windows’ tab next to it to view the steps.
I’ve tried clearing my computer RAM cache, re-installing and keeping the app up to date, and using the web browser (Google Chrome) to see if it would help.
All have resulted in the same crash error posted by MJ.
Any help would be greatly appreciated as this prevents me from taking my courses and completing jobs I’ve signed up for.
Hey
Thanks for flagging the Help Center article! I’ve shared this with our internal teams so they’re aware.
In the meantime, here's how to clear the Desktop App cache on Windows:
%APPDATA%\\\\FigmaDesktop and DesktopProfile folders if they exist.If the issue persists, I’d like our team to take a closer look. Please check your DMs when you have a moment. I’ve sent you some important details. Thank you!
This is just started happening to me today as well. It’s occurring in the web experience. I’ve restarted my browser and only have one instance of Figma open. It crashes about every 5 minutes. Very annoying. Any insights as to why?
Hi Kurt, Celine from Figma here. Sorry to hear you're running into crashes in the web app! To help narrow this down about the root cause of it, could you please review these steps:
Does the issue persist in an Incognito/Private window?
If the crashes continue, our support team can investigate further. Please submit a report via the Support Hub / Click Start a chat / Type “Report a bug” / Include a direct the affected file URL(s) and grant view access to support-share@figma.com, the approximate time of the crash, a short screen recording if possible.
That will allow our team to review logs on our end and take a closer look.Thanks again for flagging this!
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