At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.
Best answer by Celine_
Hi
If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.
If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!
Hi
If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.
If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!
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