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Figma Crashing constantly

  • December 24, 2025
  • 3 replies
  • 236 views
M J

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.

The error- I keep receiving.
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Best answer by Celine_

Hi ​@M J , thanks for sharing those details, and I’m sorry this is blocking your work! As a first step, could you please try opening the same file in a web browser (for example Chrome, Firefox, Safari, or Edge) and let us know if it loads there? This can help determine whether the issue is specific to the desktop app.

If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.

If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 24, 2025

Hi ​@M J , thanks for sharing those details, and I’m sorry this is blocking your work! As a first step, could you please try opening the same file in a web browser (for example Chrome, Firefox, Safari, or Edge) and let us know if it loads there? This can help determine whether the issue is specific to the desktop app.

If the issue only happens in the desktop app, I’d also recommend clearing the desktop app cache, then restarting the app and trying again. You can follow the steps in our Help Center article to clear the Figma desktop app cache here.

If neither of those steps helps, please check your DM so we can gather a few more details via a secure form and have the team investigate further. Thank you!

Liubov K
  • Liubov K
  • New Member
  • February 10, 2026

Hi there, I’m having this exact same program and need help ASAP… followed all your steps, however I noticed your link (Help Center article to clear the Figma desktop app cache here.) provides the Mac process to clear your cache, but does not allow me to click the ‘Windows’ tab next to it to view the steps.

I’ve tried clearing my computer RAM cache, re-installing and keeping the app up to date, and using the web browser (Google Chrome) to see if it would help.

All have resulted in the same crash error posted by MJ.

Any help would be greatly appreciated as this prevents me from taking my courses and completing jobs I’ve signed up for.

Celine_
Figmate
  • Celine_
  • Community Support
  • February 10, 2026

Hey ​@Liubov K , thanks for reaching out to the Forum and sorry to hear you’re running into this as well.

Thanks for flagging the Help Center article! I’ve shared this with our internal teams so they’re aware.

In the meantime, here's how to clear the Desktop App cache on Windows:

  1. Close the Desktop app.
  2. Open the Start menu, and paste in this followed by enter: %APPDATA%\\\\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist.
  4. Launch the Desktop app again.

If the issue persists, I’d like our team to take a closer look. Please check your DMs when you have a moment. I’ve sent you some important details. Thank you!

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