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Issue with getting in contact with support

  • June 18, 2026
  • 1 reply
  • 69 views
Eva Schwartz

Hi, i have now for over a week been trying to submit a ticket via the bot. I have professional sub, so i should be able to get help.

Everytime the bot says that the ticket is made, its gone after that. I never get a confirmation email nor can i see it under my “My Requests”. I Really wanted help with some billing issue, and still need it for that matter. But whatever i do, i cannot submit a ticket or get any help. I have tried 3 separate times, and the ticket is never made, even when the ai bot says it is. 

Best answer by Jaycee Lewis

Hi ​@Eva Schwartz 👋 I’m sorry you’ve had this experience. I located your support ticket (ID 1963476) and bumped up its priority. I also shared this directly with our team behind the scenes to get more eyes on it. Please keep an eye on your inbox for updates from us — I’ll be tracking this on my end, too. Talk soon! — Jaycee

    1 reply

    Jaycee Lewis
    Figmate
    • Jaycee Lewis
    • Figmate
    • Answer
    • June 18, 2026

    Hi ​@Eva Schwartz 👋 I’m sorry you’ve had this experience. I located your support ticket (ID 1963476) and bumped up its priority. I also shared this directly with our team behind the scenes to get more eyes on it. Please keep an eye on your inbox for updates from us — I’ll be tracking this on my end, too. Talk soon! — Jaycee

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