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Question

Unrecognized $16.05 monthly charge – Need help locating account

  • May 30, 2026
  • 2 replies
  • 16 views
sumank

Hi Figma Support Team,

I am writing to request assistance in tracking down an active Figma subscription. We have noticed a recurring charge of $16.05 per month on our corporate bank statements dating back to January.

Unfortunately, we do not know which specific email address or account this subscription is tied to. We suspect it may belong to a current or former employee, but we currently only have the bank transaction details on our end.

Could you please let us know the best and most secure way to share these transaction details with you so we can locate the account and manage or cancel the subscription?

Thank you,  Pallavi, Kcloud9 LLC

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • May 30, 2026

Hey ​@sumank, welcome to Figma Forum, and thanks for reaching out.

I'm not able to access billing details from here, but this is something our Product Support team can help with. I've checked in and they have your request — I've also shared your post so they have the full context. Your case number is: 1934744, and they'll follow up at the email tied to your Figma account.

In the meantime, once you've located the account the charge is tied to, this resource may help manage subscription settings going forward:  View and manage account settings.

Please keep an eye on your inbox for next steps — the team will likely need some additional information to verify ownership. We'll get this sorted. 🙏🏻

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 7, 2026

Hi again ​@sumank, thanks for your patience. Checking in to reassure you that Product Support has your case and is working on it — they'll follow up at the email tied to your account with next steps. Appreciate you bearing with us while they review.

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