Hi, I recently unsubscribed from my professional plan, and 4 days ago I was shocked I was billed $23. Kindly check to this matter, will highly appraciate.
Solved
Request for refund for invoice id in_1TiCrBIvcqWR3dFD6rpVk8KG
Best answer by Celine_
Hey, thanks for reaching out! For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. That said, I've gone ahead and created a support ticket on your behalf so the team can take a closer look at your billing, someone will be following up with you shortly. For reference, your case number is 1970047, sent to your email address: kexxx96@gxxx.cxm
In the meantime, just a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Charges can sometimes still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.
These articles might be helpful in the meantime:
- Additional charges in my Figma bill
- Upgrade or downgrade your plan
The support team will be able to review your specific case and explain exactly what happened. Thanks for your patience! 🙏
Update: I see in the backend that your request has been resolved. The support confirmed that after canceling the plan and before the end of the term, another 1 monthly Full was added, which is why you saw this invoice.
As a good practice, to avoid unwanted seat upgrades in the future when you re-subscribe, we recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats
I’ve gone ahead and marked as solved the topic here, thank you!
This topic has been closed for replies.
Hey, thanks for reaching out! For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum. That said, I've gone ahead and created a support ticket on your behalf so the team can take a closer look at your billing, someone will be following up with you shortly. For reference, your case number is 1970047, sent to your email address: kexxx96@gxxx.cxm
In the meantime, just a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Charges can sometimes still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.
These articles might be helpful in the meantime:
- Additional charges in my Figma bill
- Upgrade or downgrade your plan
The support team will be able to review your specific case and explain exactly what happened. Thanks for your patience! 🙏
Update: I see in the backend that your request has been resolved. The support confirmed that after canceling the plan and before the end of the term, another 1 monthly Full was added, which is why you saw this invoice.
As a good practice, to avoid unwanted seat upgrades in the future when you re-subscribe, we recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats
I’ve gone ahead and marked as solved the topic here, thank you!
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