Hi! I have a annual Professional subscription. 4 days ago, an intern accidentally added +1 Full Seat, and on the 28th June Figma will ask me for $48. The subscription is available and hasn't been assigned to anyone. Can you help me figure out how to cancel this subscription?Figma hasn't responded for 4 days.
Solved
Accidentally added an extra annual seat to subscription
Best answer by Celine_
Hi there, Celine from the Community Support team at Figma here! Thanks for your patience. I was able to see your support case and added a follow-up note internally for visibility.
I can also see that our support team has now replied and confirmed that the extra seat added by mistake has been removed, so everything should be set correctly moving forward.
If you have any additional questions or concerns, please reply directly to your support case via email. That will automatically reopen the conversation with the team. (Since billing and account-related issues involve account-specific information, we're unable to review them from the Forum for privacy and security reasons.)
As your request has now been addressed by the Support team, I'll go ahead and close this topic here. Thanks!
This topic has been closed for replies.
Hi there, Celine from the Community Support team at Figma here! Thanks for your patience. I was able to see your support case and added a follow-up note internally for visibility.
I can also see that our support team has now replied and confirmed that the extra seat added by mistake has been removed, so everything should be set correctly moving forward.
If you have any additional questions or concerns, please reply directly to your support case via email. That will automatically reopen the conversation with the team. (Since billing and account-related issues involve account-specific information, we're unable to review them from the Forum for privacy and security reasons.)
As your request has now been addressed by the Support team, I'll go ahead and close this topic here. Thanks!
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