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We bought a seat on the wrong team.

  • June 17, 2026
  • 1 reply
  • 27 views
alexeyganson

Hello Figma Support!
Could you please help me?

We accidentally purchased a seat for the wrong team—an annual subscription. We need to fix this and move the seat to the correct team. This happened today, just a couple of hours ago. We don't need to cancel anything; we just need to get it set up correctly—removing the seat from one team and adding it to another.

I contacted support via the form and have a ticket number: 1967696. However, I haven't received an email confirmation, and nothing shows up in my list of requests—even though the bot claims otherwise.

Best answer by Tom Reem

Hi ​@alexeyganson — welcome to Figma Forum, and thanks for the headsup. 🙏🏻

I checked in with our Product Support team and they're reviewing your request. Your ticket number is: 1967696, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context.

If helpful in the future, this resource covers how seat management works across teams: Manage seats in Figma.

Keep an eye on your inbox for next steps. We’ll get this sorted out!

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • June 17, 2026

Hi ​@alexeyganson — welcome to Figma Forum, and thanks for the headsup. 🙏🏻

I checked in with our Product Support team and they're reviewing your request. Your ticket number is: 1967696, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context.

If helpful in the future, this resource covers how seat management works across teams: Manage seats in Figma.

Keep an eye on your inbox for next steps. We’ll get this sorted out!

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