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Request to close unpaid invoice for this month April

  • April 10, 2026
  • 1 reply
  • 26 views
Mayavioli

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I was only hours late to downgrade my plan, it still shows that I need to pay for This month that is April but I don’t wish to as I have not used Figma for this month at all and won’t use it further. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.

Could a Figma Support Specialist please help with this issue and guide what to do here?

Thankyou

Best answer by Celine_

Hey, thanks for reaching out and for the detailed context! Billing and invoice decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. Since you’ve already submitted a ticket, you’re in the right place! The team will be able to review your invoice details internally and look into this for you. I’ll add a note to your case to make sure it gets the right visibility. For reference, your case number is #1842461.

They’ll follow up with you via email as soon as they can. Hope this gets sorted for you quickly! 

Update: The support team replied to you, please check your inbox and continue the conversation directly via your case when you can! I’ve gone ahead and close the topic here, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 10, 2026

Hey, thanks for reaching out and for the detailed context! Billing and invoice decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. Since you’ve already submitted a ticket, you’re in the right place! The team will be able to review your invoice details internally and look into this for you. I’ll add a note to your case to make sure it gets the right visibility. For reference, your case number is #1842461.

They’ll follow up with you via email as soon as they can. Hope this gets sorted for you quickly! 

Update: The support team replied to you, please check your inbox and continue the conversation directly via your case when you can! I’ve gone ahead and close the topic here, thank you!

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