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Cobrança inesperada na conta – Pedido de estorno

  • April 14, 2026
  • 1 reply
  • 21 views
davidmdsgn

Olá, fui cobrado inesperadamente no valor de US$ 187,26 na minha conta.

Eu tinha um plano de US$ 5 e não autorizei nem tive a intenção de fazer upgrade ou gerar essa cobrança mais alta.

Gostaria de solicitar:

  1. O cancelamento imediato de qualquer plano pago ativo
  2. O reembolso total do valor de US$ 187,26
  3. Uma explicação de como essa cobrança foi realizada

Peço, por favor, que verifiquem isso o quanto antes, pois essa cobrança não era esperada.

Best answer by Celine_

Hi ​@davidmdsgn , Celine from Figma Community Support here! 👋 (I hope you don't mind me replying in English as I don’t speak Portuguese).

I'm sorry to hear about this unexpected charge, I understand how concerning that must be. Usually this happens when paid seats have been added to your Figma plan than initially anticipated.
I can see you've already reached out to our support team, and I've added a follow-up note to your ticket to increase visibility. For reference, your support ticket is #1848549.
Our support team is best equipped to handle billing-related requests, and since this involves account and payment details, we're unable to address it here on the forum for privacy reasons.

Please continue the conversation directly via your support ticket and the team will look into your refund and cancellation request as soon as possible. 

In the meantime, you may find this help center article useful: There are additional charges in my Figma bill  -- it covers common billing scenarios and solutions that might help clarify what happened and how to fix it.
And to cancel your Professional plan subscription:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Thanks for your patience! 🙏

Update: Great news, I can see your issue has been resolved! 
If you have any further questions related to your account or billing, please reply directly to your support ticket. Our support team is best equipped to handle those requests securely. Thank you!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • April 14, 2026

    Hi ​@davidmdsgn , Celine from Figma Community Support here! 👋 (I hope you don't mind me replying in English as I don’t speak Portuguese).

    I'm sorry to hear about this unexpected charge, I understand how concerning that must be. Usually this happens when paid seats have been added to your Figma plan than initially anticipated.
    I can see you've already reached out to our support team, and I've added a follow-up note to your ticket to increase visibility. For reference, your support ticket is #1848549.
    Our support team is best equipped to handle billing-related requests, and since this involves account and payment details, we're unable to address it here on the forum for privacy reasons.

    Please continue the conversation directly via your support ticket and the team will look into your refund and cancellation request as soon as possible. 

    In the meantime, you may find this help center article useful: There are additional charges in my Figma bill  -- it covers common billing scenarios and solutions that might help clarify what happened and how to fix it.
    And to cancel your Professional plan subscription:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click  Admin.
    3. Select the  Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

    Thanks for your patience! 🙏

    Update: Great news, I can see your issue has been resolved! 
    If you have any further questions related to your account or billing, please reply directly to your support ticket. Our support team is best equipped to handle those requests securely. Thank you!

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