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I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work. 

Hi everyone,I’ve noticed that the native plugin header (the top bar that shows the plugin icon, name, and close button) has a different height when running a plugin in Development mode compared to published plugins.In Development mode, the header is noticeably taller — around 56 px, while in published plugins it’s around 40 px. This reduces the usable vertical space inside the plugin window.It’s not just one plugin — I see the same behavior across all my plugins, even the most basic ones without any custom styling or JavaScript.I’m testing in the Figma Desktop app on macOS, latest version.Is this an intentional change in the Development environment, or maybe a bug introduced recently?

Hi there, I have reverified my education plan multiple times and have received emails that I am verified and my educational plan is activated, but in Figma I still see the notification “Education status expired.”  Please advise. 

Hey everyone, I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet. Or who I could possibly reach out to instead or through a different medium? 

I had two slides files in my account that I last edited in Jan 2025, and they are no longer there. I checked all my teams and projects and trash. Can someone help please?

Hello!This issue is getting on my nerves for over a year.So, the issue is basically reported in this topic from 7 months ago and it seems that it’s still not fixed properly.In short, when I copy some element and try to paste it somewhere else, it’s 50% chance it will paste what I copied moments ago or something from the last clipboard state. I’m 100% certain I clicked Ctrl + C before.To answer community support member right away - I’m on windows, but other member on my team is using Mac and encounter SAME issues as I do. Also, it’s not linked to the specific file, it happens all the time.Also, when I try to copy something from computer back to figma, it’s also working in the same unpredictable manner.How to fix this please? 

We have an issue when attempting to add external team members to our connected project. Both organisations are on a paid plan and have a connected project setup. The external team member attempting to add, is part of the connected organisation.However, when attempting to add an external member to the connected project they are restricted saying they need to be part of the host organisation.  

In admin panel People section, when I open detail of user and changing users, “Role” field don´t change based on user  (side panel is still open)- showing role of First opened user.All other fields are dynamically load by the user detail.If I close and reopen side panel with another user, side panel load all the data.

Hello! I’ve recently run into this problem with some images in my project files. Frames that had images in them no longer appear to have them and version history also cannot pull any of the images. They seem to just be gone. We have multiple instances across multiple files where we’ve encountered this. The images now just appear as rectangles in the layers panel. For one project page all of the images have disappeared, while on another only a few.  example of what it looks like in the layer panel now 

I have a Figma Library that is getting to heavy, so my team and I deleted all the unnecessary items, components, resizes the images and downloaded the file has a local file. We got 128mb.And for the upload purpose we need it to be much smaller, the issue is no matter what we delete, it doesn't change the file size, we even cleared the all file, including the Version History.It literally keep the same exact size 128mb, after download it to a local copy again.What are we missing here? Can you help?

Hey friends! Is anyone else having issues with Figma Make projects working great in the preview and then just giving a blank screen when published and accessed via the provided URL.I’ve tried refreshing the project, fully closing out Figma and reopening, even duplicating the project entirely and publishing that, but still getting the same issue. Have had some coworkers try the URLs as well and they similarly get blank screens. When I go into dev tools on the published site, the code is empty and has seemingly nothing from the project.Our hope was to test with users using Make prototypes since it’s a huge step up over testing on a static prototype, so would be amazing to figure out what might be causing this! 

I build a Figma Website for my Company and they use Microsoft Edge Broswser, Chrome and Firefox in Citrix. The Website loads and works in Firefox and Chrome Citrix. It also loads in Browsers outside citrix. But if i open it in Edge Citrix it shows nothing, loads only 2 menü points in the top and thats it. Is there any thing i can do ore a place i can get help? I know this may not be an easy fix but i dont even know where to start looking for the problem.

Hi everyone, I’ve been facing an ongoing Design System sync issue across multiple project files, and despite submitting detailed tickets to Figma Support, I haven’t received any response.Posting here in hopes that someone from the Figma team or community can help. Problem summary Components from our shared Design System are randomly breaking or desyncing across files. It started with an icon in a file uploader component that appeared oversized in one file, then moved to a modal background overlay, and now even affects button icons in other files. Replacing the affected component instance fixes it temporarily, but after a while the same issue appears again on different components or files. 

After updated figma as 125.9.10, cropping image one side by holding control key (the most powerful function!) doesn’t work any more. Holding ctrl key now acts as squeezing image. and double click to move and adjust cropped image also doesn’t work anymore. what happened to figma??  or is there something that I missed? I changed image type from fit to crop already.  

Hello, I do not know what is happening but my font menu on web-figma look well-rendered on the app is not. Can someone tells me why? 

I'm losing access to the Typography Variables palette for setting font weight — this issue is happening with my premium account.But strangely, I still have access to this feature on my free account.I’m not sure why?  

Hey, I can’t access my Figma file that I’ve been working on for months. It just disappeared and is now asking for request permissions. 

My figma account was created using my university email which was deactivated! I need access to my projects for portfolio reasons and I’ve filled out a request form to get this sorted and have yet to receive a response to my updated email address I provided. Can someone please help me? I have no access at all to any emails going to my deactivated university email.

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support

Hello there,I have encountered a confusion in admin interface of figma plans. Admin - dashboard, billingUse case: I have vacated some of the seats we used, some of them were annual and some monthly. Some collab, some full seats. I am unable to see on the dashboard, what type of seats are available. Both lead me to manage existing paid seats and don‘t show available ones. Admin - Dashboard Admin - BillingOn top, the arrow “back” in the top is broken and doesn‘t lead to the correct previously visited page

Since yesterday, Figma Make has suddenly stopped working.It had been working perfectly before that.The problem is that after entering a prompt, it gets stuck at the “thinking” stage and then stops without any feedback or progress.One strange symptom is that when I enter a new prompt, the previous one reappears together with the new one — both start “thinking” again and then freeze. This keeps repeating.I’ve already tried every possible fix: version rollback, file duplication, using a different browser, etc., but nothing has solved it.Is anyone else having the same promlem?

The selection tool shows up as a white rectangle and doesn’t let me see the dimensions of things as well

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Hello there,I am logged in with old email. I lost access to this address.When I try to change the email address, it asks for the password, which I don’t have and can’t reset due to having lost the access to this old email.I am logged in computer and mobile, but now migrating computers and need help asap.Could you please escalate. my current user [redacted by moderator to remove personal information]. New user would be [redacted by moderator to remove personal information].