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Hi team Figma, I tried to change my payment settings from credit card to SEPA-debit. I’m working from the Neterhlands and have a professional seat. I had no option for the SEPA-debit, so I tried other browsers. That didn’t work out very well… because every time I try to change my payement settings I see this: There was an issue with loading our payment form. Please refresh and try again. I removed history in my browsers already, removed my password from the Apple Key, etc. I asked help on your chatbot. Restarted my computer several times… nothing is working, the same error appears every time. Please help me out! Thanks a lot.

As said in the title, there appears to be a white space at the top of the website when I have no resources that may have caused this. The frame ends where the hero picture ends and all of my components are spaced intelligently to avoid this. 

I had increased the number of seats to calculate total cost, but accidently increased the number of seats and now being billed for it. how do i reduce it? my company won't allow me the budget for increased seats and thus we are not able to go ahead with the payment

This seems to be a long standing byg in figma prototypes. When we change the color of text, the prototype doesn’t reflect the text color. I have to do a force refresh.

Hello.Lately, I've been having a recurring issue where fonts aren't displayed at the correct weight. (I've defined fixed styles and use them globally throughout the document. These styles use variables as values: fontsize, font height, bold/regular, etc.) However, as soon as I click inside the component, the font switches to the correct style. Occasionally, I also experience this with the display of icons and buttons (I have also created these as components).Translated with DeepL.com (free version)

I am unable to transfer the file

Hi everyone,I’m experiencing a severe issue with text input in Figma.Symptoms: I cannot type in new text layers (T → click does nothing) I cannot edit existing text (double-click doesn’t activate the cursor) I cannot select text inside a layer The tool sometimes switches automatically when I try to type The issue happens across all files, even brand-new ones The issue happens in both my accounts Keyboard works perfectly in all other applications on my Mac What I already tested: Updated browsers and Desktop app Reset Figma (Help → Troubleshooting → Reset Figma and Restart) Cleared all caches Disabled all extensions Restarted macOS Switched keyboard layouts No font warnings in any file This means:It’s not a file issue, not an account issue, not a browser issue.It seems like a deeper bug in the Figma client on macOS.Could someone from the Figma team take a look or tell me how to collect logs for debugging?Thank you in advance.Kristina

I have another question regarding a recent invoice for my team's subscription. yesterday I changed to professional and paid 2 Dev Mode seats. After few hours I added 1 dev mode seat and upgraded today 2 of those seats to Full Seats as those users required edit access. Following this change, I noticed that the Projected Subtotal is now $95, and there is a $40 charge under Billing Adjustments. I would like to know What exactly the $40 Billing Adjustment represents (whether it is a prorated credit for the downgraded Dev Mode seats or an additional charge). and i want to know if it is possible to get refund for 2 dev mode invoice and pay 2 full seats & 1 dev seat instead.

When I am using figma or figjam and typing in Japanese, the first character in text field always takes “two backspaces” to delete one character. This does not happen when I have already pressed enter to 確定, but it happens when I am not.

Hello!I have been using Figma in the browser for more than a year on this PC and this has never happened before. When I try to move or resize a selected element, the mouse jumps diagonally about 5 mm away, so I can't move anything anymore. It happened after 20 minutes of working on this file without any problem, but now the bug affects every component.(I recorded a screen capture to better understand this weird interaction.)(I may have made an error and accidentally activated an option without knowing it?)

Based on my testing, when slots are nested 3 or more levels deep and the innermost instance has a modified parameter (e.g., the innermost button has its text parameter changed to a non-default value), the get_design_context tool from Figma MCP (remote MCP) will consistently hang indefinitely and never return data. Nesting of 2 levels or fewer works fine.Additionally, if the button retains its default parameter values, no hang occurs regardless of how many nesting levels are used.Tested layer hierarchy: Layer 1 instance slot → Layer 2 instance slot → Layer 3 instance slot → Button with text parameter (changed to a non-default value)  

Hello Figma Support Team,I would like to request the cancellation of my subscription and a refund for a recent charge.I had already canceled my plan before the renewal date of May 15, and my subscription was not supposed to renew. However, I was unexpectedly charged $35.75 on May 30.I am currently not using Figma and do not plan to use it in the future. Since I had already canceled the plan before the renewal period, I kindly ask you to review this charge and process a refund.Please also ensure that my subscription is fully canceled and that no future charges will occur.Thank you for your time and assistance. I look forward to your response.Account Details:Email Address: [redacted by moderator - 2026/05/31]Card Last 4 Digits: [redacted by moderator - 2026/05/31]Card Expiry Date: [redacted by moderator - 2026/05/31]Charge Details:Transaction Date: May 30, 2026Total Amount: $35.75Best regards, kayeong kim

Hello, I was charged $30.51 for my Figma subscription renewal, but I wasn’t aware that auto-renewal was enabled. I only noticed the charge today after receiving the billing notification. I have not used any of the paid features since the renewal and would greatly appreciate a refund if possible. Thank you for your time and consideration.

I wanted to remove the Education plan from my account and change it to the Professional plan but was unsure what the steps were to do that.

Hey guys!There are many reports of people not being able to load Figma’s page from Russian Federation without using proxy or VPN.Have you blocked access from Russian servers or is it just a temporary issue?Thanks in advance,Best regards

I’ve been working on a relatively uncomplicated web project in Figma Make for 10 weeks now. For the first two months, my monthly full-dev seat supplied all the AI credits I needed for the heavy lifting of scoping and building the site out (across more than a couple design iterations).Coinciding with a 8-10 man-hour nightmare where Figma and Supabase would not connect, and the Figma AI could not figure out any solution until I fed it enough “What if’s...” that I got to the right workaround), in the last 3-4 weeks Figma Make has been burning through AI credits like a drunken sailor. For the first two months, my Figma full-dev seat spend was $20/month...and that included four or five demo projects I did to kick the tires and see what Make could do.This month? My projected Figma invoice is going to be $286.00.Having worked as a developer in the Valley for some time, I understand that companies selling AI services are underpricing those services in order to gain market share during a boom-t

I am reporting a bug regarding my Make AI token balance. My tokens are being consumed and drained in the background, even though I have not made any active prompts or requests to the AI.It appears there might be a background looping error, or failed invisible attempts that are still charging my account without producing any output or UI updates.Could you please investigate this bug and refund the tokens that were erroneously deducted from my account? I am happy to share the specific file I was working in withif needed.Thank you, Sharik

I have submitted my plugin a 2-week ago and there is no confirmation or status for the same.https://www.figma.com/community/plugin/1633462983764859634Can you please review.

Has anyone run into this issue before?I'm trying to upgrade my Figma plan, but I keep getting this error:"and therefore must continue to pay in EUR. Please confirm your payment information works for EUR."The strange part is that the checkout page shows the price in USD, not EUR.I've already tried:multiple cards (including EUR cards) cards that worked for Figma payments before different browsers incognito mode disabling VPNNothing helped.I contacted support 4 days ago but haven't received a response yet.Any ideas on what else I can try?

Summary: After performing a Library Swap, frames with a specific variable mode ("Light") applied are rendering the incorrect mode ("Dark"), despite the UI indicating that the correct mode is selected.Steps to Reproduce:1. Open a file containing frames with variable modes applied (e.g., a "Light" mode from a specific Variable Collection).2. Use the Swap Library feature to switch the source library to a new version/library with equivalent variables and modes.3. Observe the frames that were previously set to "Light" mode.4. Attempt to toggle the mode from "Light" to "Dark" and back to "Light" via the Layer panel.Expected Behavior: Following the library swap, frames should correctly render the variables associated with the "Light" mode. If the UI says "Light," the visual output should match.Actual Behavior: The frames render as "Dark" mode visually, even though the Layer settings panel explicitly shows "Light" as the active selection. Manually toggling the modes in the settings does not fo

We use the v2 API to set up webhooks, and it worked fine until about a week ago.Now, setting up new webhooks through the API runs into a timeout.Example request:URL: https://api.figma.com/v2/webhooks/ Method: POST Body:{ "event_type": "FILE_UPDATE", "team_id": "111111111111", "passcode": "PASSCODE", "endpoint": "https://my-webhook-target-url"}The request times out with no response from the endpoint.Is this a known issue?Thanks, Silvio

Missing tokens today

Hello guys,I have a project on Figma Make that has over 280 versions and some different squads are using it daily. After 280 versions, it stopped responding my prompts.I duplicated the file, rollbacked on version 187 and it worked again, like magic.This screenshot shows my input and no answer from Figma Make:Another user getting no answers at all, just some .gitkeep files: Is there a version limit on Figma Make?Thanks for your help.

I’m experiencing a persistent copy–paste issue in Figma.Whenever I copy frames or components from Figma Make to a Figma Design project, the layout gets distorted — spacing changes, auto-layout breaks, and typography styles don’t map correctly.If anyone has faced this and found a reliable solution, please share. This is slowing down my workflow, especially when combining Make explorations with production-ready design files.

Hey everyone, I’m hitting a massive roadblock with my design system library today and could really use some help.Suddenly, I can no longer publish any components to my library. It was working fine earlier, but now the publish action completely fails.Here is what I’ve already tried to troubleshoot:I was using the desktop app, so I tried publishing from the web browser instead. Same issue.I thought it might be a corrupted file, so I started a brand new, completely empty file, created a test component, and tried to publish it. Also tried to duplicate the original design system file. Still nothing… :(Is anyone else experiencing this right now? Does anyone know a workaround or what might be causing this?Thanks so much in advance!