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Question

Cannot load Figma Make prototype

  • July 23, 2026
  • 1 reply
  • 16 views
Rebecca Brand

I am trying to share a link to a Figma Make prototype with colleagues for the purpose of usability testing. Every single person has not been able to open the link in either the Figma desktop app or in Chrome or Safari - the error they keep getting is:

"Couldn't load Make. Try checking your network connection or refreshing the page."

We’ve tried turning off VPN, using incognito mode, and using personal hotspot. I’ve also tried checking Figma network settings and those have been fine.

 Can you please advise? It is very important that we are able to share prototypes with other designers within our Figma team and also those who do not have Figma accounts. 

 

 

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • July 23, 2026

Hi, ​@Rebecca Brand. Thanks for posting. Turning off VPN was a good first step to troubleshoot! 

 

Are all your colleagues on the same network, or using company-issued devices? I think you’re on the right track and it might be some other kind of shared setting or whitelist that is causing the issue. Since a personal hotspot also didn’t work, I’m wondering if it’s something else, like network settings managed by your IT department. Have you tried clicking the “check network settings” button?

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