Having spent 4 weeks developing a website. I asked Figma to improve SEO etc. The coding Figma wrote was incorrect and disrupted the whole website. I was asked to restore an earlier version, which I did from just before the SEO coding, and this deleted the whole conversation and the file. I have raised a ticket and granted Figma access but I am still awaiting a response. I am hoping that Figma has retained a copy of the file somewhere. In the meantime all Figma wants me to do is start again. I’ve used around 15000 - 20000 credits to get this far and it is all gone!
Question
Figma just deleted 4 weeks of my work on a 22 page website by installing the wrong coding
Hey
I took a closer look and touched base with our Product Support team. They've received your report and your case number is: 2022274. I've also flagged your post with them so they have the full context as they continue to investigate.
Please keep an eye on the email inbox you reached out from for details and next steps. We will get back to you with an update and more specifics as soon as possible.
Is there any update yet?
I am still waiting for an update despite being issued a ticket 4 days ago! I am reluctant to restart my project in the ever dimishing hope that Figma has retained a copy of the files that it deleted. Not only that, if this cannot be resolved soon and I get refunded for the credits used (assuming there is no saved file) I will not use Figma to build a website. The fact Figma was at fault here and lost the files gave me a misguided confidence that this would be dealt with in a timely manner by support, however, it seems Figma is another Company we have to pay upfront and if we require anything other than AI everyone is hidden behind a wall of chatbots and endless waits for solutions to a problem.
Hey,
Have you checked your email recently? I see that our team responded to you today, and it looks like our engineers are already investigating this as well. Thanks so much for your continued patience - you should hear back again once our Technical Quality team has more info.
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