Skip to main content
Question

refund request for my account

  • July 24, 2026
  • 1 reply
  • 9 views

fredhasanli

Hello.

I canceled the plan immediately after payment, but it seems refunds aren't possible online. Could you please assist me?

Thank you.

1 reply

Gayani_S
Figmate
  • Community Support
  • July 24, 2026

Hey ​@fredhasanli, thanks for reaching out!

I can't look into account specifics on the forum for security reasons, but I can point you to the right place to get this reviewed.

Here's what I'd suggest:

  1. Head over to the Support hub form and submit a request.
  2. Include the date of the payment and the invoice number. You can find this by going to Admin, then the Billing tab, then the Invoices tab.

Once you've submitted it, someone from our customer support team will follow up with you directly on the ticket.

In the meantime, if you want more general context on how payments and invoices work, the Guide to billing at Figma article is a good one to check out.

Let me know if anything's unclear!