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Question

Urgent Request to Review and Restore My Suspended Figma Account

  • July 24, 2026
  • 1 reply
  • 16 views
Yangtian Liu

Hello Figma Support Team,

My Figma account registered with [redacted by forum moderator to remove PII] has been suspended unexpectedly.

I had not logged into this account for some time, and I am not aware of any activity that violated Figma’s policies. I believe the suspension may have been triggered in error.

This account is extremely important to me because it contains a large number of figures, diagrams, and design files for my academic research papers. Some of these materials are directly related to ongoing paper submissions and would be very difficult and time-consuming to recreate. Losing access to them could seriously affect my research progress and publication work.

I sincerely hope your team can review this case and help restore my account as soon as possible. I would greatly appreciate an expedited review, as I urgently need access to these files for my current research and paper preparation.

I am willing to provide any necessary information to verify my identity and account ownership.

Thank you very much for your prompt assistance.

Best regards,
Yangtian Liu

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 24, 2026

Hey ​@Yangtian Liu, thanks for reaching out!

For security reasons, I'm not able to look into account specifics here on the forum, including the reason behind a suspension. Here's how to get this moving:

  1. Submit a request through our Support Hub, using the email address tied to the suspended account.
  2. If you're unable to log in to submit it, you can still fill out the form as a guest. In that case, you'll get an email asking you to verify the address before your request becomes active, so keep an eye out for that and confirm it right away.
  3. In your request, mention that you believe the suspension may have been triggered in error, and that you're willing to provide information to verify ownership.
  4. Keep an eye on your inbox (and spam folder) for the follow-up from there too, since that's where the review outcome and next steps will come through.

I wasn't able to find an existing ticket tied to this post, so submitting one is the right first move. I can't guarantee an outcome or timeline here, our customer support team will be able to give you a clear answer once they've reviewed the account.

Hope this helps! 

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