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Question

Login issues 404 page blocked.html

  • July 23, 2026
  • 4 replies
  • 66 views
Erlangga

Hello figma team

 

I am unable to log in to my Figma account associated with [email redacted by forum moderator to remove PII]. Whenever I try to log in, I am redirected to a 404 page showing figma.com/blocked.html.

I would like to know whether this issue is related to a payment or subscription problem, or if there is another reason why my account has been blocked from accessing Figma.

I urgently need access to this account because there are important files in my Figma account that I need to access and back up.

Could you please help me identify the cause of this issue and restore access to my account? I would greatly appreciate your assistance, as I need to secure and back up my files as soon as possible.

    4 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 23, 2026

    Hey ​@Erlangga, thanks for reaching out!

    I can see there's already a support ticket open for this (#2025506), so I want to make sure we handle it there rather than here. I can't look into account specifics on the forum for security reasons, but someone from our team will be in touch on that ticket soon to help figure out what's going on and get you the right next steps.

    I appreciate your patience while we get this sorted properly! 

    Erlangga
    • Erlangga
    • Author
    • New Member
    • July 24, 2026

    Yes, I understand that there is already a support ticket (#2025506) regarding this issue. I will continue to follow up on that ticket.

    I just wanted to clarify that this issue is quite urgent for me as I am currently unable to access my Figma account and the important files stored there. I need to regain access as soon as possible so I can back up my files.

    Could you please ask the support team handling ticket #2025506 to prioritize or review my case, if possible? I would also appreciate it if they could clarify whether the figma.com/blocked.html error is related to my account status, payment/subscription, or other security/access issues.

    I have not received an email response regarding the cause and solution to this issue.

    Erlangga
    • Erlangga
    • Author
    • New Member
    • July 24, 2026

    I'm confused as to why other members of my team can log in to Figma using their different accounts, while my account as the owner can't. We all work on the same project/team.

    This issue seems to only affect my account, which redirects me to a 404 page at figma.com/blocked.html when I try to log in.

    Could you please explain why this is happening and whether there are any specific issues with my admin account, such as account status, payment/subscription issues, or security-related restrictions?

    I need access to this account because I have important files I need to back up.

    Thank you for your help.

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 24, 2026

    Hey ​@Erlangga, thanks for staying on top of this!

    I can see the team's already reached out on your ticket (#2025506) with some follow-up questions they need answered to continue the review. I can't go into account specifics here on the forum for security reasons, but I'd recommend replying there as soon as you can, since that's what'll move things forward.

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