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Question

Login issues 404 page blocked.html

  • July 23, 2026
  • 1 reply
  • 14 views

Erlangga

Hello figma team

 

I am unable to log in to my Figma account associated with [email redacted by forum moderator to remove PII]. Whenever I try to log in, I am redirected to a 404 page showing figma.com/blocked.html.

I would like to know whether this issue is related to a payment or subscription problem, or if there is another reason why my account has been blocked from accessing Figma.

I urgently need access to this account because there are important files in my Figma account that I need to access and back up.

Could you please help me identify the cause of this issue and restore access to my account? I would greatly appreciate your assistance, as I need to secure and back up my files as soon as possible.

1 reply

Gayani_S
Figmate
  • Community Support
  • July 23, 2026

Hey ​@Erlangga, thanks for reaching out!

I can see there's already a support ticket open for this (#2025506), so I want to make sure we handle it there rather than here. I can't look into account specifics on the forum for security reasons, but someone from our team will be in touch on that ticket soon to help figure out what's going on and get you the right next steps.

I appreciate your patience while we get this sorted properly!