Hello - I was previously using my work email to purchase my Figma subscription and I hadn’t realized that my subscription was still live even after my work email was deactivated around 3 months ago. I tried to sign in using the email to see if I’d be able to at least get into Figma or have it send to a secondary email but that has not been the case.
I’d really like support so that I can stop spending on an account I can no longer use - thank you so much!
Hey ​
Resolving this doesn't require you to get back into the account itself. I can't look into account specifics here on the forum for security reasons, but if you open a request with our support team, they'll be able to verify you using your payment details and take it from there on the billing side.
You can contact our customer support team through our Support hub. Once it's submitted, keep an eye on the inbox you used to open the request for next steps from the team.
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Hope this helps!Â
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