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briana
briana
New Member
February 15, 2026
Solved

don't work ai function

  • February 15, 2026
  • 4 replies
  • 121 views

Hi,

Figma Make returns:

403 Forbidden
RBAC: access denied

I have a Personal Professional plan and full edit access.

It seems my account does not have the AI / Make entitlement enabled.
Could you please check my RBAC permissions for figmake?

Thank you.
 

 

    This topic has been closed for replies.
    Best answer by Celine_

    Hey everyone, stepping in for ​@Celyn_L while she is away! 

    ​@Alexander Igorev , I checked your support case and can see that our support team has already replied with the next steps.

    Please check your inbox and reply directly to your existing support case once you've updated your account with a non-disposable, non-privacy email address, as requested. The team will then be able to review your account further.

    For security and privacy reasons, we're not able to assist with account-specific issues here on the Forum. If you have any additional questions, please continue the conversation through your support case, where the team will be happy to help.

    ​@briana ,I also checked your support case and can see that our support team has also replied and is currently waiting for your response. Please check your inbox and reply directly to your existing support case so the team can continue assisting you.

    Since both requests are now being handled through support, I'll go ahead and close this topic here, thank you!

    4 replies

    briana
    brianaAuthor
    New Member
    February 17, 2026
    Will anyone solve my problem? I bought a subscription 5 days ago and I can't use it.
     
    Celyn_L
    Figmate
    Celyn_L
    Figmate
    February 19, 2026

    Hi ​@briana — Celyn from Figma Community Support here.

    Thank you for flagging this and for sharing the screenshot. Apologies for the delayed reply, and I’m sorry to hear you’ve been running into issues with Figma Make.

    I can see that you’re already in touch with our Support team (Ticket #1750375), and the team is actively looking into this for you. Please keep an eye on your support ticket for further updates.

    We really appreciate your patience while we work to get this resolved.

    Alexander Igorev
    Alexander Igorev
    New Member
    July 24, 2026

    ​@Celyn_L I have the same issue:

    {"cortex_error":{"type":"unauthorized","data":{"message":"User request is blocked"}},"request_uuid":"7d6adcb7-0237-4b52-a2ee-9f5854688537"} 

    this is error in network tab

    what can I do? what is the problem?

    Celine_
    Figmate
    Celine_Answer
    Community Support
    July 24, 2026

    Hey everyone, stepping in for ​@Celyn_L while she is away! 

    ​@Alexander Igorev , I checked your support case and can see that our support team has already replied with the next steps.

    Please check your inbox and reply directly to your existing support case once you've updated your account with a non-disposable, non-privacy email address, as requested. The team will then be able to review your account further.

    For security and privacy reasons, we're not able to assist with account-specific issues here on the Forum. If you have any additional questions, please continue the conversation through your support case, where the team will be happy to help.

    ​@briana ,I also checked your support case and can see that our support team has also replied and is currently waiting for your response. Please check your inbox and reply directly to your existing support case so the team can continue assisting you.

    Since both requests are now being handled through support, I'll go ahead and close this topic here, thank you!

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