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Question

Cancel subscription

  • July 24, 2026
  • 1 reply
  • 13 views
AnPos

Hello Figma Support,

I would like to request that my paid subscription be canceled effective July 18, the date I canceled my plan, instead of August 18.

Unfortunately, the payment for the next billing period could not be processed due to insufficient funds, and I understand that there is currently an outstanding invoice. However, after July 18, I did not use Figma or any paid features, and I intended to cancel my subscription completely.

Since the subscription has not been used after the cancellation date, I would greatly appreciate it if you could make the cancellation effective from July 18 and cancel the outstanding invoice for the period after that date.

I understand this may be an exception, and I would be very grateful if you could help me with this request.

Thank you for your time and consideration.

Best regards,

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 24, 2026

Hey ​@AnPos, thanks for reaching out!

I'm not able to look into or adjust account and billing specifics here on the forum for security reasons, so this one needs a closer look from our customer support team directly.

Could you submit a request through our Support Hub? Include the date you cancelled and a note that you're asking about the invoice issued after that date, that'll help the team get straight to reviewing your case.

While you wait to hear back, you can check your plan status and invoice history any time under Admin > Billing. The Manage payment and invoice details article walks through where to find everything, if that's helpful.

 

 

Hope this helps! 

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