I'm currently unable to access our Figma files because it's prompting me to pay the outstanding bill. However, I'm unable to complete the payment.
When I check the billing page, it shows "Payment processing", . Because of this, I also don't have access to the files.
Could someone please help me understand what's causing this issue and advise on how we can proceed with the payment or resolve the billing status?
Thanks in advance!
Best answer by Celine_
Hey
good news, the support team has just replied to you and has included the payment link directly via your support case. Please let them know directly via your support case if you're able to proceed it.
This link should be active and allow you to complete the payment successfully.
If you continue to encounter any issues, please continue the conversation directly via your support case so our support team can investigate further. For your information, we cannot handle billing / payment issue in the Forum due to security and privacy reasons. I’ve gone ahead and close the topic here, thank you for your understanding!
Still no response from figma team !
Hey
good news, the support team has just replied to you and has included the payment link directly via your support case. Please let them know directly via your support case if you're able to proceed it.
This link should be active and allow you to complete the payment successfully.
If you continue to encounter any issues, please continue the conversation directly via your support case so our support team can investigate further. For your information, we cannot handle billing / payment issue in the Forum due to security and privacy reasons. I’ve gone ahead and close the topic here, thank you for your understanding!
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