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Question

Request for refund regarding unexpected charge after subscription cancellation

  • July 24, 2026
  • 1 reply
  • 9 views
박승진

Hi Figma Support Team,

I am writing to request a refund for a recent charge on my account.

I previously cancelled my subscription and confirmed that my account would be downgraded to the free tier. However, I noticed that $6.60 was charged on July 22nd (KST).

Since this charge occurred after I had already cancelled my subscription, I would like to request a full refund for this transaction.

Could you please review this issue and assist me with the refund process?

Thank you for your help, and I look forward to hearing from you.

Best regards,

Seungjin Park.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 24, 2026

Hey ​@박승진, thanks for flagging this and for the clear details.

A charge like this showing up right after a cancellation is usually a catch-up invoice. Any changes made to seats during your final billing period get billed separately once the plan finalizes and downgrades to the Starter plan. It's a routine part of how cancellations are billed, not a separate renewal.

I can't look into account specifics on the forum for security reasons, so I've gone ahead and created ticket #2032263 so our customer support team can pull up your invoice and confirm exactly what this charge covers. Keep an eye on your inbox, and feel free to reply there with any extra details that might help, like the email address on your Figma account.

In the meantime, you can find more on how billing works around cancellations here: Upgrade or downgrade your plan.

 

 

Let me know if you have any further questions! 

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