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Hello Figma Support,My account/team appears to be restricted. When I try to share a project, I see the message:“Figma has restricted you from sharing this project. Please contact [Redacted by moderator - 2026-05-10] for help.”Account/team: [Redacted by moderator - 2026-05-10]Email: [Redacted by moderator - 2026-05-10]I also have issues with Figma Make: Prompts fail with “Something went wrong. Please try again.” Live Preview fails with “Live preview failed.” The same issue happens in team projects and in Drafts. Error IDs: B4518E4F-C330-4894-8999-B6F5accc6543 b2d1174e-a395-4ed3-8eb8-5fbc68f26596 9669bc34-37c2-44db-b7ac-8cb641391c1a 98fd5959-66f7-4e9c-bb0b-e1a9b6a54f13 d63c8d5f-2d96-49f9-86ce-1cb072883ece Could you please check whether there is a restriction on this account/team and remove it if possible?I have attached screenshots of the sharing restriction and Figma Make errors.Thank you.

Hello, I just cancelled my business subscription that I signed up for on April 14th.I paid €6 for the month, and I don't want to continue using this subscription next month.However, after cancelling my subscription in the settings, I see that I still owe €34.33 starting tomorrow, which I don't understand since I cancelled everything.I didn't assign Full seats to anyone and I switched to View plan: why do I owe this amount next month? Please explain this to me.  

Hello Figma Team,I accidentally got two full seats when I actually just wanted to invite two classmates to the file for a group project where we don’t use any of the full subscription features. I’ve cancelled it now as I found out but I’m getting billed 103,26 euros. I would really appreciate if an exception can be made in this case or at least a lower rate/subscription (collab) can be billed which actually mates the features that’ve been used by them.I thank you for your time in advance 

I am a student currently enrolled in the Figma Education plan. Due to an intensive univeristy exam project with an upcoming deadline on January 23rd , I think I have exhausted  AI credits sooner than expected.Since the AI features are essential for the specific workflow required by my UX UI course, I am kindly asking if it would be possible to grant an exceptional, one-time reset of my AI credit balance for the current month, or if there’s any way to add them.This would be a huge help in allowing me to complete my academic requirements on time. Thank you for your time and support.Best regards,Riccardo Gasparello

I have configured my .npmrc file as directed on the admin/resources/npm-registry page.  When I run npm publish, I receive the following error in the terminal: npm notice Publishing to https://registry.figma.com/npm/***/registry/ with tag latest and default accessnpm error code E403npm error 403 403 Forbidden - PUT https://registry.figma.com/npm/***/registry/@make-kits%2fak4acomponents-testnpm error 403 In most cases, you or one of your dependencies are requestingnpm error 403 a package version that is forbidden by your security policy, ornpm error 403 on a server you do not have access to.The configuration instructions didn’t include any information about setting up a PAT, or configuring a token of any kind, they just gave me text to copy/paste into my .npmrc file.  Is there additional config I need to do, or some other process I need to perform in order to authenticate with the private registry?

I’m having an issue with Figma where every time I submit a prompt using the AI/chat feature, the request fails and a red error banner appears saying:“Couldn’t connect, check your internet and try again.”My internet connection is working normally, and this issue happens consistently despite: trying both the desktop app and browser version switching Wi-Fi networks using a mobile hotspot restarting Figma/browser The prompt does not generate a response and immediately returns the connection error. Other internet services work fine, so the issue seems specific to Figma’s AI/request system rather than my actual connection.Has anyone found a fix for this or knows what causes it?

I have a personal Pro Plan (Work as a freelancer) and wanted to change ownership of the file to one of my clients who do not have the Pro Plan. I tried to change the ownership and now I’mm only able to edit and now theres a “!” icon next to Owner and their name but is still in a limbo.What can I do or who do I need to talk to?

I have an education plan that is supposed to be free, but I keep getting charges on my card!! There is no cancel button, and I already sent an email to the helpdesk, but they won’t respond. Please, how do I stop this!? 

Hi everyone,I'm working on a Morse code learning interface in Figma where dots and dashes animate with different timing values during prototyping.The issue I'm facing is:Short signals (.) and long signals (-) require different animation durations Components inside Auto Layout shift unexpectedly during prototype playback Variable-based timing does not stay consistent when switching between interactive states Smart Animate sometimes merges frames incorrectly when repeated Morse characters appear consecutivelyExample:Input text: SOSExpected Morse playback:... --- ...Current behavior:Delays become inconsistent after several transitions Repeated elements overlap or reset unexpectedly Auto Layout spacing changes between statesWhat I’ve already tried:Separate components for dots and dashes Boolean variables for active/inactive states Interactive components with custom easing Nested Auto Layout framesHas anyone built a reliable signal/sequencing system in Figma for something like Morse code pl

I’ve forgot to cancel my subscription yesterday and tried to contact the support to do so and get a refund, but no one is awnsering any of my emails.

I have been trying to pay our Figma invoice but have gotten no response from the billing team when I respond to the emails as I am told to do.I am on an organization account switching from a CC to invoice payment method and need a W9 to process the invoice. How/where do I got to get a response?

I am an admin of a team, Figma won’t let me import a file into a project in the team (I’m owner) and it won’t let me move the file from the draft

 我的Figma坏了，每次让他生成一个图片，他就这样。然后也不生成图片。My Figma is broken. Every time I ask it to generate an image, it does this.It doesn't generate images either. It also consumed my credits.

I’m doing a project with a map interaction. I wanted to magnify e section of a map using one overlay, then when the magnified version pops up, i want to interact with icons who are present in the magnified version. The problem is that when i try to open another overlay over the first one, the first overlay shuts off because I used the property “when mouse leave”. Any solution if I need to put multiple overlays on top of each other without closing them?

Hi team, Students are using figma in their design class and usig school email unable to upload videos. Pleas advise. ThanksNiaa

It’s is showing black screen without any error message. I tried to uninstall and clear all the files in file manager and reinstalled it again but still it's not opening I tried All the method listed below : 1. Clear Figma cache2. Run Figma with disabled GPU acceleration3. Update your graphics drivers4. Reset/Reinstall with full cleanup Please Help me in this !!! 

use_figma` tool not appearing in Claude Code despite all MCP servers connectedI used it a total of 16 times before, but something changed in the past 10 days to 2 weeks.I need to escalate this please. I am completely blocked.I need both read and write access to all variables in my Figma files.The MCP config in ~/.claude.json is correct — https://mcp.figma.com/mcp is registered as figma. And the tool has been used 16 times before from this machine (usageCount: 16), so it's not an account/eligibility issue.use_figma is still not appearing. However, get_variable_defs did return live variable data from that node. I can see variable paths but not collection names directly.use_figma is still not showing up. The standard MCP tools can read variable values for a selected node (which worked — I got data back) but they can't enumerate variable collection names.What I got from get_variable_defs — variable paths visible from node 78:506:Colors/Primary/*, Colors/Secondary/*, Colors/Fueled Additions

This is the most infuriating thing—more often than not, I'm working WITH the variables menu open. And as I'm selecting and unselecting layers using the ESC button, why does it default to closing the variables panel? If I want to close it, I'll just hit the close button. The ESC key is VERY commonly used during a regular workflow—why would opening a variables panel COMPLETELY override it?! Terrible UX for a design tool company :( 

Hello Figma Support,I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.I would really appreciate your understanding and consideration regarding this accidental purchase.Best regards,Maria Rita

i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We kindly request immediate assistance regarding this issue.Even though there is no problem related to us, we constantly receive the error message "your card has been declined". My bank says that all it’s ok.Help us please!

Interaction is not working properly. For example, I have an interaction where clicking it should go to the next variant. However, when I hover over it, the variant changes to the hover state even though the interaction is not supposed to trigger on hover.

I recently published a new version of my Figma plugin.Could you please check whether statuses such as “In Review” are being displayed?Sorry to trouble you, and thank you in advance.

Hey everyone,                                                                                                                                                                                                                                                                                                                   I've been running into a weird issue with publishing library component updates since this Monday and wondering if anyone else has seen this.                                           The pattern keeps repeating:                                                                                                                                    - I can publish a few component updates successfully  - After publishing several, it stops working and I can't publish anymore                                                                          - The next day it works again temporarily                                 - But after a few more publishes, it stops again              

I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project.  I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining.  I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed.  How can I get access to these credits?