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AutoMQshare
AutoMQshareNew Member
asked in Report a Problem
unable to sync to the GitHub repository using figma make

When using Figma Make, we have been unable to sync to the GitHub repository since last night. Attempting to clone a project also fails to sync, which is seriously hindering our development progress. Please help us find out why.error response <body>  <div class="space">    <div class="figma-logo">      <img src="https://static.figma.com/marketing/wordmark-2016-09-27-1.png" alt="Figma, Inc." />    </div>    <div class="message">      <h2>Sorry, you’ve stumbled upon a temporary technical issue. Please try refreshing this page in a moment.</h2>      <p>Check our <a href="http://status.figma.com/">status</a>.</p>    </div>    <div class="demo"></div>  </div>  <script>    console && console.error("502: Bad Gateway");    var element = createDemo503(

1124
Celine_
Figmate
Nandakishore S
Nandakishore SNew Participant
posted in Report a Problem
김도희
김도희New Member
asked in Ask the Community
Unexpected editor charge – refund request for short-term team project

Hi Figma Support team,I was recently charged for an additional editor due to an unintended misunderstanding of how team billing works.A collaborator accessed a file in a team project and was automatically counted as an editor. This resulted in an extra editor seat being added and an unexpected increase in my monthly charge.As soon as I noticed the charge, I immediately removed the collaborator from the team and moved all files back to Drafts to prevent further charges.This was a short-term, non-commercial team project, and the collaborator did not actively use editor features.I would really appreciate it if you could review this case and let me know if a one-time courtesy refund is possible.Thank you for your time and understanding.

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J
Figmate
Nikhil Bhushan
Nikhil BhushanNew Member
asked in Report a Problem
MD_AHAD_MIA
MD_AHAD_MIANew Member
posted in Report a Problem
Request to enable Figma UI3 and AI features for my account

Hello Figma Support Team,I hope this email finds you well.I am writing to request access to the new Figma UI3 and AI features. I am a professional UI/UX Designer with over 3 years of experience, currently working on multiple projects.I have noticed that several members of my design team have already received the UI3 update, but my account is still on the previous interface (UI2). Since we work collaboratively, this inconsistency is creating friction in our workflow, and I am unable to utilize the new generative tools that my team is using.Could you please check my account status and consider enabling the new UI3 and AI features for me? It would be incredibly helpful for my daily design tasks.My Account Details: Name: Ahad Mia Email: [redacted by forum admin/moderator to remove PII]

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J
Figmate
Selena Gilcrease
Selena GilcreaseNew Member
asked in Report a Problem
Mirim Lee
Mirim LeeNew Member
asked in Report a Problem
Refund Request for Accidental Charge / Adjusting Seat Count

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.I was unexpectedly charged for an annual plan for multiple seats. I did not realize that former team members were still listed in my team account. These accounts are inactive and not in use.I only need to pay for 1 seat.Could you please cancel the recent transaction and refund the full amount? I would like to re-subscribe and pay only for the 1 active seat I am currently using.Here is my account information: Team Name: SOUNDGYM Account Email: [redacted by forum admin/moderator to remove PII] Date of Charge: Jan 15, 2026 Please let me know if you need any further information. I look forward to your quick response.Thank you.

291
J
Figmate
aktx2025
aktx2025New Member
asked in Report a Problem
Rodrigo Gómez Graner
Rodrigo Gómez GranerNew Member
asked in Report a Problem
Feda Almodhi
Feda AlmodhiNew Member
asked in Report a Problem
Carlos Jasso
Carlos JassoNew Member
asked in Ask the Community
Gary_Sylvester
Gary_SylvesterNew Member
asked in Report a Problem
AkemiMatsuno
AkemiMatsunoNew Member
asked in Report a Problem
无良猫印
无良猫印New Member
asked in Report a Problem
OpenMethods
OpenMethodsNew Member
asked in Report a Problem
Carla E
Carla ENew Member
asked in Ask the Community
Eesa
EesaNew Member
asked in Report a Problem
File missing after Move to Drafts — can a Figma Specialist open a recovery ticket?

Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.

507
djv
Figmate
MelanieB1965
MelanieB1965New Member
asked in Ask the Community
Lala Yi
Lala YiNew Member
asked in Report a Problem
nkhuu
nkhuuNew Member
asked in Report a Problem
Library Analytics API cannot return information that is available in the web UI

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in:  - File 1 from Team A: 50 instances  - File 2 from Team B: 25 instances  - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component   - ✅ Returns total usages, file count, and team count per component   - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/co

290
nkhuu
Helena Yau
Helena YauNew Member
asked in Report a Problem
z2won2
z2won2New Member
asked in Ask the Community
Yasir hafiz
Yasir hafizNew Member
asked in Report a Problem
Subject: Loss of Access to Client Designs – Previously Shared File

 Hello Figma Support Team,I’m writing to report an issue where I’ve lost access to Figma designs that were created for me, even though the designer was the original owner of the files.The designer initially owned the file and shared access with me during the project. However, when I tried to open the file today, I found that my access had been removed and the file is now asking me to request access again. This was done without any prior notice.Details of the issue: My Figma account email: (redacted by the moderator due to PII) Figma file link: [redacted] File / Project name: FALcom – V1 Designer / file owner username on Figma: Intel Grafix Date access was removed: Unknown (I discovered the issue today when access was no longer available) Nature of the agreement: Client–Designer (de

291
ksn
Figmate
Antero
AnteroNew Participant
asked in Ask the Community
TOPUP Game
TOPUP GameNew Member
posted in Report a Problem
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