Urgent: My Figma Project File Became Unavailable (Education Account)

Question

Hello, I’m the owner of a design file created with my education account [redacted by moderator to remove personal information]. Recently, when I try to open it, I get the error: “Hmm, we couldn’t find that one. This Design file may have been deleted, moved, or made unavailable.”

This project is critical for my academic deadline, and I need urgent help recovering it. I haven’t deleted or moved the file myself, and I’m unsure why it’s now inaccessible.

Here are the links:

Design file: https://www.figma.com/design/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10794-938&t=FgnZGOi3jT4O8gwx-0
Prototype page: https://www.figma.com/proto/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10653-300&t=FgnZGOi3jT4O8gwx-0&scaling=scale-down&content-scaling=fixed&page-id=1515%3A5&starting-point-node-id=10509%3A2

Could someone from the Figma team or community please advise how I can restore or access this file? Any guidance would be greatly appreciated.

Thank you,

Salina Pudasaini

Tom Reem · Answer

Hey ​@Salina Pudasaini— welcome to Figma Forum, and thank you for letting us know what’s going on.Since we can’t access account-specific details or recover files directly here in the forum, I’ve opened a ticket with our Product Support team so they can take a closer look right away. Your case number is: 1620656, and they’ll follow up at the email address linked to your Figma account.While they review things on their end, a few resources might help you double-check where the file could be:Delete and restore files → Troubleshooting → I can’t find a file in my trash.I’ve also removed some personal information from your original post to help keep your account secure.Thanks again for sharing the details. We’ll do everything we can to get this resolved quickly for you.

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