I can't access my paid account

Hey ​@aca783 — thanks for reaching out, and I’m really sorry for the trouble accessing your account. I’m glad we got in touch here. 🙏🏻

I sent you an email just now with next steps to help get this sorted. When you have a moment, please check your inbox for a message with this case number: 1408890. That’ll connect you with the right team to take a closer look.

We’ll keep an eye out for your reply there. In the meantime, if anything else comes up, feel free to share here as well.

Thanks for getting back to me ​@Tom Reem . I’m not seeing an email though. Could you check that it’s to [personal information redacted]?

Hey ​@aca783, thanks for letting me know, and sorry for the back-and-forth here. Yep, the email you provided is a match. It looks like there may have been an issue with the first message, but another team member reached out earlier today.

When you have a moment, can you check your inbox for a message tied to case 1409914 and reply there? That’ll help us keep everything in one place.

Appreciate your continued patience — and keep me posted if the email is still not showing up!

Thanks ​@Tom Reem I replied to your colleague Brian via email.

I am having the exact same issue as this person. Can someone help me get back in. In my attempts to do so, I now have 3 new figma accounts….all starter/free accounts. I want to get back into the account that I paid for.