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My account was downgraded to the starter plan after updating my email

  • November 30, 2025
  • 1 reply
  • 81 views
Big Daddy

I have had a paid plan for several years now, and after updating my email address my account was downgraded to a Starter Plan. I don’t have access to my previous email, so I can’t retrieve my sales receipt. 

I started a chat with the AI agent and was recommended to submit a Support Form, but since I am now on the Starter Plan that options is not available to me. There is no way to check what happened to my plan, so I am here in the forum hoping someone can't get me out of the logic loop I am stuck in.

I would appreciate any help!

Best answer by Tom Reem

Hey ​@Big Daddy — thanks for laying out what happened and for already starting the conversation with our agent. That context is really helpful.

You’re right that once an account moves to the Starter plan, past invoices aren’t visible in the billing dashboard anymore. To make sure everything with your email update is set up correctly and to help you recover your receipt, I’ve opened a ticket with our Product Support team on your behalf.

Please check the inbox connected to your Figma Forum profile for an email from me with next steps. Your case number is: 1621253.

While you’re waiting, this guide will be helpful for future reference: Manage payment and invoice details.

Thanks for your patience — we’ll help get this sorted.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • November 30, 2025

Hey ​@Big Daddy — thanks for laying out what happened and for already starting the conversation with our agent. That context is really helpful.

You’re right that once an account moves to the Starter plan, past invoices aren’t visible in the billing dashboard anymore. To make sure everything with your email update is set up correctly and to help you recover your receipt, I’ve opened a ticket with our Product Support team on your behalf.

Please check the inbox connected to your Figma Forum profile for an email from me with next steps. Your case number is: 1621253.

While you’re waiting, this guide will be helpful for future reference: Manage payment and invoice details.

Thanks for your patience — we’ll help get this sorted.

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