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Hi Since April 2026 I am not using figma, but I forgot to remove my professional seat and received an reminder that it would renew june 8, I went there and removed the seat, but it renewed anyway, I am asking for a refund since I don't need to use it anymore, and I didn’t use it in May. Thank you!

Hi Figma Team,I am experiencing a persistent WebGL crash ("An error occurred...") when working with videos inside Figma Slides on the Windows 11 Desktop App. I have been dealing with this issue for over a month now, and it is severely disrupting my daily workflow. The crash occurs even with very small, highly optimized video files and persists after a clean cache reinstall.I am attaching three screenshots to this report: the initial WebGL error dialog, and a "before" and "after" comparison showing the canvas degradation after switching workspace views.Bug Description:The canvas completely breaks when interacting with an MP4 video or switching workspace modes. The slide ends up looking completely "empty" or invisible. If I close the file and try to reopen it, Figma throws the generic WebGL crash screen: "No podemos abrir este archivo porque tenemos problemas con WebGL..." / "An error occurred. Please try reloading the page."Video Specifications:To rule out asset memory overload, I teste

"Hi,I would like to know how the pricing works if there are multiple users on our account. Could you please explain the pricing structure for team collaboration?Also, I am looking to get in touch with a local reseller or your sales team in Thailand for further discussion. Could you please provide their contact information or connect me with them?Thank you.

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshotsplease check the below details :Invoice number 4G8YM4O2-0014Receipt number 2362-8293Date paid May 15, 2026Figma GSTIN 9923USA29033OSHattaching paid invoice screenshot for the reference [image redacted by moderator to remove personal information] 

Hello! I’m looking to buy a Config 2026 ticket, does any one have any recommendations on where to find one? 

Dear Figma Support Team,I hope you're doing well. I'm reaching out because my Figma account was recently suspended without any prior warning or email explanation.I publish design resources on Figma Community and have always used the platform in full compliance with your Terms of Service and Community Guidelines.I kindly request:The specific reason for the suspension The opportunity to appeal and restore my account if possibleMy account email: [redacted by forum moderator to remove PII]I truly value Figma as a platform and would be very grateful for your assistance in resolving this matter.Thank you for your time and support.Best regards, Noah Quiroga

I have this prototype issue that I’m facing when I interact with an interactive Button component I’ve created and placed inside another component that uses Figma Slot.To provide some context, I’ve used slots in the component when the Accordion component is in its expanded state to provide flexibility when designing its contents.In a design that I’ve made, I’ve placed an interactive Button component inside the Accordion component’s slot. When I place this accordion component in a new component (I call it a design template), the Button’s states (Hovered, Pressed state) breaks, resetting it to the default state when hovering or pressing it in Prototype view.If I place just the Accordion component somewhere else outside the design template component, the Button’s states interaction works just fine in the Prototype view.I’ve attached a video of the issue that im facing.

Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!   

I use the New York Times app. Stories often use a scrolling technique that displays text as the user scrolls down. Continued scrolling will display a map or some data related to the story. It’s a very engaging way to get the news highlights before reading the full article. I think it’s called scrolly telling.Is there a Figma tutorial on this technique? Has anyone developed a prototype using this technique?Thank you

Hi, I need to transfer over a design for a Klaviyo email flow from figma to Klaviyo...it is a copy and paste situtaion? I’m very new to this so any advice would be great. The simplest way of transferring over the info would be great! 

프로페셔널 Dev 시트를 먼저 유료 구매했는데 이용중에 실수로 풀 시트가 추가되어 2중 과금될것같습니다.다음달 청구가 총 $40달러로 예상된다고 하는데 이중과금되는것같아서 $15 결제한 Dev 시트를 취소하고 풀 시트만을 이용하고 싶습니다. 과금 체계가 이해가 잘 안됩니다. 환불이나 변경이 가능한가요?   I initially purchased the Professional Dev Seat, but a Full Seat was accidentally added while I was using it, and it appears I will be double-charged.I am told that the total bill for next month is expected to be $40. Since this seems like double billing, I would like to cancel the Dev Seat I paid $15 for and use only the Full Seat.I do not quite understand the billing system. Is it possible to get a refund or make a change?

Hello Figma Support team,I’m experiencing a persistent issue with my Figma account. I cannot create new design files or open existing design files in the browser. The page keeps loading indefinitely, and when I try to create a new file, I see a red toast message: “Failed to fetch.”However, Figma Home and Community pages can still load normally.Affected account:Email: (redacted by the moderator due to PII)Workspace / Team: 慧联运创新物流中心Affected file:TMS调度端运单模块高保真图https://www.figma.com/design/E2aAQp39s99QLERjfqCb5F/TMS%E8%B0%83%E5%BA%A6%E7%AB%AF%E8%BF%90%E5%8D%95%E6%A8%A1%E5%9D%97%E9%AB%98%E4%BF%9D%E7%9C%9F%E5%9B%BEObserved behavior:Opening existing design files keeps loading indefinitely. Creating a new design file fails and shows “Failed to fetch.” Recent files and file editor pages do not load correctly. Figma Community pages and templates can still be opened. The issue happens in the browser, not only in the desktop app.Context:Last week, I used Codex with Figma MCP to create or modify c

Dear Figma Support Team,I hope you are doing well.Our company has recently completed a payment for our Figma subscription using a credit card. The invoice and receipt have already been issued.However, we noticed that our company VAT / Tax ID was not included on the invoice. We have now updated our account settings and added the VAT information.Would it be possible for your team to help update or reissue the invoice and receipt with the VAT / Tax ID included? This is required for our company’s accounting and reimbursement process.Please let me know if any additional information is needed.Thank you very much for your assistance.

Hello Figma Support Team,I would like to request a manual review of the charge on my account and ask for reconsideration of my refund request.I was surprised to discover a charge of $77.36 USD on May 29, 2026 (Invoice #ZEAZRTLZ-0002). I am a solo user and did not intentionally purchase or use multiple paid seats.I was aware of the $5 collaboration fee, but I did not understand that granting editing access to a collaborator could automatically create additional Professional Full Seats and result in significant additional charges. My intention was simply to collaborate on files, and I was unaware that this action would trigger paid seats on my account.After reviewing my invoice, I realized that additional Professional Full Seats had been added and billed. This was not an intentional upgrade, but rather a misunderstanding of how Figma's seat and permission system works.I have already submitted support requests regarding this issue. However, some of my tickets were marked as "Solved" witho

Hello Figma Support,I would like to request a refund for an accidental subscription charge.The payment was made unintentionally on Today right before, for professional 1 seat for 1 year.As soon as I noticed the charge, I canceled the subscription.I have not used the paid features after the payment.Could you please review my case and process a refund?Invoice ID: in_1TgHSHIvcqWR3dFDaa1Z4y3wTeam: 김시진's teamStart: Jun 08, 2026End: Jun 08, 2027Total: $211.20 USDThank you.

Hi everyone 👋I’ve been exploring how parents choose personal care products for kids, and it raised an interesting UX/design question: how can we design better digital experiences that help users quickly identify safe, skin-friendly products?Products like kids’ body sprays often look appealing on the surface, but the real challenge for users is understanding what’s inside them. Ingredients like alcohol, synthetic fragrance, and certain preservatives can be unclear or hard to evaluate especially in fast-paced ecommerce environments.From a UX perspective, a few design opportunities stand out:Ingredient clarity hierarchy: Important safety-related ingredients (like alcohol or fragrance allergens) should be highlighted more clearly instead of being buried in long lists Simple “safe for kids” indicators: Trust badges or structured labels could help parents quickly filter suitable products Better product filtering systems: Options like “fragrance-free,” “eczema-friendly,” or “sensitive skin s

Hi all,Rather than to wade into the already-existing frustration over the AI credits, I’d like to find the cheapest solution to needing more than my Professional Figma Make 3000/mo AI credit allotment. Why wouldn’t a solo dev like myself just add another seat for double AI credits (6000, or 3000 each) rather than paying for (monthly) extremely exorbitant Addon credits? Is there a policy or prohibition in place? Best guys and gals!MGuru

I added Figma MCP to my project and also added implement design skill but Crusor keeps producing very irrelevant designs. What I need is recreating the Figma design in SwiftUI with Pixel accuracy. I am ok  if it will use PNGs instead of vector shapes. However it keeps looking at screenshots and creating something visually similar yet far from original design. Is there a way to translate Figma design to SwiftUI literally?

We’re experiencing a strange issue with components and hover interactions. when we copy a component from one frame to another and then change one of it’s properties it duplicates the hover interaction, resulting in two hovers which flicker between the two. Steps to produce (for us at least)Copy an instance of a component (say a button) from one frame to another Change a variant. e.g. style or size Two hover interactions are then applied, one for the original variant and one for the newWhat we’ve tested:Occurs with components locally and in design systems Occurs with a custom design system and a pre-built one (shadcn design) Occurs without any other interactions Doesn’t happen if you copy the entire frame containing the component Doesn’t happen if you use a fresh instance of the componentIt’s time consuming to work in a way that avoids copying components and/or go through multiple frames to fix the problem.Anyone else experienced this?

Hello -I am paying for a professional account, last charged May 10th. I cannot access the projects or benefits from that account as when I log in it seems to log me into a new account that is on the free tier. When I open my old projects it says a different account owns it even though it seems to be me. I have attached a screenshot for reference (Green A mimi yu is the professional account I can’t get into). I need help either merging these accounts or closing the ghost account and stopping payments there.Additionally, I have not been receiving emails from figma about the open tickets I have. So, I have turned to posting here.

"Hi Figma Support, I am the IT admin for our company. This is a company-owned email address that was temporarily deactivated during an employee offboarding, which likely caused it to be placed on your email bounce/suppression list.The email is now active again and I have full access to the inbox, but I am not receiving the automated password reset emails. Can you please remove this address from your bounce list and trigger a password reset link for me so I can log in and transfer ownership of our company files?"

We have tried to complete the payment using 3 different cards, but all of them were declined by the system. We have urgent tasks with a strict deadline that must be completed today, and this situation has put us in a very difficult position. We kindly request immediate assistance regarding this issue! I know that this issue can be provided by my failed attempts (because of same topics in this form). But our work is paralised and there is no other way to fix it without Support. We can not wait for 24 hours cooldown.

Zooming is disabled while using the color picker. The canvas gets stuck and won't let me zoom in or out until I click and drop a color.

Subject: RE: Urgent Support Required: 4th Follow-up on Refund Request - Invoice #in_1Tbc1qIvcqWR3dFD2s1vjErWMessage:Hello Figma Support,This is my fourth attempt to resolve this issue, and I have yet to receive a satisfactory response or resolution.To be absolutely clear: We have not used this service for the new billing cycle, the plan has already been canceled, and we have zero intention of using it.Holding $230.40 USD for a service that is completely inactive and canceled is unacceptable.Here are the details for the final time:Team Name: dijitalteknolojiler'steamInvoice ID: in_1Tbc1qIvcqWR3dFD2s1vjErWBillingPeriod: May 27, 2026 – May 27, 2027Amount: $230.40 USDI have already cooperated with your system by manually canceling the plan to ensure no future charges occur. Since this renewal was automatic, immediate, and the service remains entirely untouched, I expect a full refund to be processed immediately.If this matter is not resolved within the next 48 hours, I will be forced to es

Hi everyone,I'm redesigning a corporate events website and looking for UX feedback.The current page feels text-heavy, and the main value proposition isn't immediately clear. I'm exploring ways to improve the content hierarchy, make the CTA more prominent, and create a smoother user journey.My planned structure is:Hero section with clear CTA Benefits overview Activity/service cards Testimonials FAQ Contact formFor those who design service-based websites, what would you prioritize first: improving the information architecture, simplifying the content, or strengthening the visual hierarchy?I'd appreciate any suggestions or examples that have worked well in your projects.