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Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!

When I moving a surface with my mouse middle button, a random text appears on the surface.Video: Screencast Browser: Firefox 146.0.1 (64-bit)OS: Ubuntu 25.10 Edit:Reloading a browser solves the problem, but the problem happens every time after text input,for example, after modification the width property of a frame. Reloading tab doesn’t solves the problem.

Hi Figma community/team! Wondering if anyone has any context on this strange selection lag issue I run into when selecting component instance nodes:Our plugin listens to selection events via selectionchange event (docs) On selection change, we want to evaluate figma.currentPage.selection and perform some calcuations This works fine and well, EXCEPT for the case where the current Figma selection includes component instance nodes In that case, when the user selects a component instance node directly, the selection of the comp instance node lags (see video-- there's a lag as the selection boundary "flashes" when selecting an instance node, VS no lag when selecting a frame node) But what's odd is that if I select a parent node containing that same comp instance nod

I am new to Figma and have been working on a project. When I zoom in on my elements, a tiny pixel grid shows which allows me to make sure the elements are evenly spaced. Now that grid is missing. Can someone please help me to figure out why it is not showing?

Hi Figma team,I’m posting here because I’ve been unable to get timely resolution through standard support channels and need this escalated to billing.Issue summary: I was on an annual Pro plan and transferred the account to a Free Educational Account for my institution  Figma still attempted to charge my account The initial annual charge failed I canceled the plan immediately and did not reactivate it The UI showed the plan as canceled, with a “Reactivate plan” option and a $0 upcoming invoice Despite this, I woke up today to a pending debit charge of $418.08 from Figma I did not authorize this charge. The plan was canceled, no services were being used, and the charge occurred after cancellation.This is currently a pending transaction, and I’m urgently requesting that Figma void the charge before settlement and confirm in writing that:

I’ve created a template in Figma Make, but it always has an error when trying to use it. I’ve re-created the template a few times and nothing fixes it. The template is composed of two components from our design library (a sidebar and a top navbar). Do templates not work with library components for some reason?  

Snapshot from the new figma sidebarThe recent sidebar update from Figma doesn’t communicate when there’re library updates with in File mode. File mode is where we live 99% of the time. At least a little badge/dot indicator on the tabs to have a notice there’s an update.

Hello! I had a problem yesterday. The pages in Figma don't open, and I get error 106. My internet connection is good, and I've tried reinstalling the app, but it hasn't worked. What's the issue? 

Hello Figma Team / Community,I’m facing an issue accessing my Figma account.I originally signed up using my previous company’s Google account (which is now suspended because the company has shut down). As a result, I no longer have access to that email address and can’t receive password reset or verification links.Now I’m stuck because: Figma only allows email changes through confirmation on the old (suspended) address. Support replies are also being sent to that same old email, so I can’t see any responses. I still have full proof of ownership of the account (workspace name and other info).Could someone from the Figma team please contact me privately so I can verify my identity and update my account to a new email?(For privacy reasons, I’m not sharing my old or new email publicly, but I can provide both directly to the support team.)Thank you for your help! 🙏

Summary: After performing a Library Swap, frames with a specific variable mode ("Light") applied are rendering the incorrect mode ("Dark"), despite the UI indicating that the correct mode is selected.Steps to Reproduce:1. Open a file containing frames with variable modes applied (e.g., a "Light" mode from a specific Variable Collection).2. Use the Swap Library feature to switch the source library to a new version/library with equivalent variables and modes.3. Observe the frames that were previously set to "Light" mode.4. Attempt to toggle the mode from "Light" to "Dark" and back to "Light" via the Layer panel.Expected Behavior: Following the library swap, frames should correctly render the variables associated with the "Light" mode. If the UI says "Light," the visual output should match.Actual Behavior: The frames render as "Dark" mode visually, even

September 29th has passed and I am unable to discontinue my education plan, so I would like to upgrade.

I cancelled my subscription in early January, but I was still charged. How to cancel the subscription completely?Invoice ID:in_1SpkZyIvcqWR3dFD323L0W5OTeam: Людмила Болдина's team

Sometimes the color picker/eyedropper stops working on the selected object.Steps: Select a rectangle → click its fill color → use the eyedropper to pick a new color.Expected: The rectangle’s fill changes to the picked color.Actual: Instead, an existing color variable (in the Variables table) gets updated with the picked color, as if that variable was selected. I didn’t open the Variables panel or select any variable.

I pay for Figma on my personal account and its currently not showing up in the toolbar to use.I’ve looked everywhere and I still can’t find a way to enable it for my personal work.  

Hello Figma Support Team,I hope you are well.I would like to report a bug we are experiencing in a Figma team project related to published components.We are seeing deleted icons and buttons reappear in our files after components have been published. Even after removing these elements and confirming the changes, they continue to show up again across the team project. This creates confusion and inconsistency when designing and collaborating, especially when multiple team members are working on the same components.Issue summary: Icons and buttons that were deleted reappear in the project The issue occurs with published components in a team library Changes appear to not sync correctly across files This affects design accuracy and collaboration We have tried refreshing files and checking library updates, but the issue persists.Please let us know if thi

Figma keeps saying I’m offline and that it’s not syncing any changes, even when I have very fast and consistent internet connection (Zoom, Slack, CreativeCloud all work fine). And what’s strange is that it’s only for one project at a time. I have four different projects open and the others are syncing fine. And it’s not always the same project that has trouble syncing. Last week it was a different one that wasn’t syncing. Figma is up-to-date as well. I have had this issue for a week now and it’s incredibly frustrating. Any solutions?

Hello,We would like to report an inconsistent behavior affecting icons that use size variables in Figma.Issue description:When importing icons from our library into other Figma files, some icons unexpectedly change size. The icon visually resizes without any clear reason when pasting, instancing, or updating the library.What’s particularly strange is that this behavior only happens in certain files, while the same icons work correctly in others.Context of our setup:We have a main Figma file where all our icons are centralized.In that file, each icon component is assigned size variables, and the actual size is defined through modes that represent different scale tiers (e.g., small, medium, large).In theory, when consuming these icons in other files, their size should remain stable according to the selected mode.What we have already ch

Our Org has submitted numerous inquiries to the Sales Team via the Sales form provided by Figma, but no Reponses received.  We have a few individual Figma license and want to move to either Organization or Enterprise and want to discuss with Sales what would be best for our org.  Please let us know who we can talk to. 

I have created a ticket for managing my seats because I have upgraded my account and the same limitations still exist (ticket #1683351). However, no emails are sending to me concerning this ticket. I have checked spam / junk / and firewall-quarantined emails...nothing containing my ticket number or “figma”. The chat is sending me here. As far as I can tell there is no way to communicate with Figma. Please please help, I have a deadline that I’m missing because of this nonsense, and I’m just trying to get access to features I’ve paid for.

Hey, got an issue that I can’t solveLet's say i have a dropdown component. The dropdown component, when clicked, opens up a menu component. The menu component has a bunch of menu list components. The menu list components have text like "item 1", "item 2", "item 3". By default, the dropdown component is set to "default" state and in this state, the menu isn't open. When the dropdown component changes to "open” state, the menu is open.I prototype it so that when you click on the dropdown, it changes from default to open. In my figma editor, I change the text of the menu list components to "bob", "joe", "fred" by switching the component to open, then editing the menu list components text, and then changing it back to default. After I make these changes, if I change it back to open on my figma editor, the changes are there. But when I go to prototype mode and click on my dropdown, it goes back to the text of the parent component, which is "item 1", "item 2", "ite

Hi! I was charged 9.67$ even though i cancelled my subscription and was barely using the free plan only?

I exported two libraries to use them in Figma Make, but neither of them is being accepted. However, in regular Figma files, both libraries are detected and work correctly.What’s strange is that I use this same library in another account without any issues. The problem only happens in my current account, where Figma Make doesn’t recognize the imported libraries at all.Has anyone experienced something similar or knows what could be causing this?

A weird situation. Just had to change laptops due to emergency and on the new laptop even after installing Figma Font Helper the fonts are marked as missing. Once I try to reinstall them, usually the last installed font appears, while other disappear again. Let’s say, Bold is working, but if I install Regular and refresh the page, the Regular is working and Bold is missing.

I’m importing the design in Figma to Wix, and this is what happens. How to fix this?  

Hi. I accidentally turned my whole project into a vector. I went to check my autosave history and only have one checkpoint for some reason at 9:57, 10 minutes after this happened.In retrospect, this was a stupid mistake. It all happened because I got annoyed that the pixel grid wasn’t showing on my screen so I thought hitting every single key on my keyboard while holding the command key on my Mac down. If you have any idea as to what could possibly done to reverse this it would really be appreciated.