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Ao abrir meu protótipo mobile pelo celular, recebo esse informativo que: “O protótipo é muito grande para este dispositivo”, que devo acessa-lo pelo computador. Porém, necessito mostrar o protótipo pelo celular para meu cliente. Como posso resolver esse problema? 

HiWe have a complex Component that has been fine for around a year. The component has not been updated and is within a published file. The Asset Instance is used hundreds of times across multiple Design Files. This complex Component is now not working correctly when viewed in presentation mode. Please help?Thank you,Michael

Hello, I’m having an issue in Figma Make in one specific project. Error: “Couldn’t connect, check your internet and try again”Request ID: 2bb20fca-4588-4fa8-8693-f8794a7247ae Behavior:  In this project, Make stops processing my prompts/requests and shows the error banner. Other Figma Make projects work normally. If I create a clone, it may work for one request, then the same error appears again.  What I tried:  VPN and blockers disabled Tested on Mac (Safari) and on phone with mobile data (same result)   I can provide a short screen recording if needed. Screenshots attached. Any help from Figma team would be appreciated.

We are migrating emails from Google Workspace from one company to another and need to replace several tools that we had concentrated in a single email. One of them is Figma. Can you tell us if there is a way to change it without any projects losts?

I’m not sure if others are having this bug but as of today I’m finding an issue with absolute positioning when previewing prototypes. If you resize your prototype window the elements move out of alignment and are no longer fixed to the correct position (eg. bottom of browser).The only way I’ve found to correctly reposition these is to either completely close the prototype preview and reopen or swap to ‘responsive’ view and then toggle back to ‘Actual Size’. 

Hello,For several days now, the AI has been refusing to carry out a task we request. I asked it twice on the 6th, and a friend had also made the same request once two days earlier.Moreover, in theory, it is simply a matter of copying something it has already done. Each time, it claims that the modification has been completed and clearly explains what was added, but in reality, nothing has changed.Thanks in advance. 

Hello Figma Support Team,I am writing regarding an ongoing issue with my student verification status.I previously encountered a verification limit issue and contacted SheerID directly. SheerID has confirmed that my student verification has been successfully completed on their side and advised me to contact Figma support for further assistance.However, despite the verification being completed, my Figma account is still showing the student verification screen, and I am unable to access my workspace or continue any work. The verification prompt remains unchanged, effectively blocking all usage.Since this issue has already prevented me from working for several weeks, I would really appreciate it if you could check my account status and manually sync or update the verification so that the restriction can be removed.Please let me know if you need any additional information from my side.Thank you very much for your help.Best regards, 

Hi guys, Anyone know how to fix the "Update or switch browsers Update your Microsoft Edge settings" problemI couldn't open my Figma app on my S24 Ultra phone even though I had updated my Samsung Internet to the latest version. I understand that it may be because Figma doesn't support the Samsung Internet browser. But how do I switch to Chrome? When I tried to log in to the Figma app, it already directed me to the Samsung Internet browser to process the login and didn't provide any other option to run it in a browser. This is what happen when I try to login, and can't find a way to change the browser that process the login   

Hello, I am unable to access my Figma account that I made with my university’s email address ever since I graduated. The university closed all email accounts of the graduates so I can’t reach the verification code to sign in. I have important projects, assets and files in there that are important for my research. How can I still access the account, change the email address and retrieve my data?Best,Philipp

I have a problem. Last month, I was mistakenly charged for an extra seat. I removed it, but I was billed again. I don't need six seats; I want to pay for five. Please issue me a new bill for five seats. Remove any random options that could have arisen due to someone's mistake and would have resulted in a price higher than five seats. This is extremely urgent; please attend to my request as soon as possible.

Are there any keyboard shortcuts in the Figma Home screen to navigate quickly, similar to how they work inside a file (Slides, Design, Site, etc.)?I love using shortcuts in Figma—I'm still learning, but I feel very comfortable with them. However, while navigating the Home screen, I tried to use the Search field to find a file and felt a bit limited. The 'Tab' key doesn't seem to work. I’m mentioning this because in Notion, you can use Cmd + K to search for any page instantly. I’d really appreciate any help or tips! Thanks!

https://ibb.co/XZmV1tXn

How do I disable these tooltips in the interface on the right panel? They're really annoying. I didn't have them before, and they've made the interface significantly larger.  

Subject: Unable to drag and drop files into Figma Desktop when the window is maximizedDescription:I’ve recently encountered a strange issue with the Figma Desktop app on Windows.I can no longer drag and drop files (images, assets, etc.) into Figma when the application window is maximized.Here’s what happens: If Figma is maximized (full screen) → I cannot drag and drop any files into the canvas. It feels like the application loses focus or becomes “inactive” during the drag action. If I minimize or restore the window (not full screen) → drag and drop works normally. Drag and drop works perfectly in the web version of Figma. It looks like Windows does not consider the Figma window active during drag operation when it’s maximized.What I’ve already tried

I can’t seem to export my wireframes as pdf. It only saves as .make

Hi team, Figma Support Team,We would like to request a change of the email owner for our Figma account.Current email owner: (redacted by the moderator due to PII)New email owner:  (redacted by the moderator due to PII)Additionally, please ensure that the new email owner has full administrative permissions to manage the account and associated projects.Please let us know if any further information or verification is required to proceed with this change.Thank you for your support. Best regards,DoraKKCompany

我一直在等新账号的验证邮件，但一直没收到。我检查了收件箱和垃圾邮件箱，都没找到。我点击了“重新发送”，但还是没有收到任何验证邮件，也没有收到 Figma 发来的邮件。请检查一下这个问题，并告诉我如何解决。

Hi everyone,I’m running into an issue with Auto Layout and component variants and I’m not sure what the correct approach is.I have a button component with two variants:- Default- Hold / While pressing, where the button slightly scales up (as a press feedback)When the component is used on its own, the scale difference between Default and Hold works as expected.However, when I place the button inside a mobile screen frame with Auto Layout, I need to set the button to Width = Fill container to make it responsive. The problem is: in this case, when I switch to the Hold variant, the scale effect is no longer visible: Default and Hold look identical, because Auto Layout keeps the width constrained to the parent.So my questions are:Is this a known limitation of Auto Layout with scaling variants?Is there a recommended way to repr

Hello! I'm having trouble importing a layout from Figma to Tilda. Is this related to my pricing plan? What plan do I need to upgrade to regain this functionality?

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

Hi everyone,I’m working on a very specific requirement for an LCD screen prototype and I’m running into an issue with Figma exports.Here’s the context:I have frames sized 100 × 42 pixels. The goal is to export this frame pixel-perfect, because it will be displayed on a physical LCD screen of this resolution (not sure about the DPI but does it matter). It is meant to be a display test, all screens will be then coded on a framework for HMIs called emWIN, but we need to make sure the designs fit first.) The LCD only supports pure black or pure white pixels (no grayscale, no anti-aliasing). Every time I export from Figma (PNG or JPEG), the image gets blurred or anti-aliased, introducing grayscale pixels and round corners instead of sharp black and white. SVG is not an option because the final format must be flat rasterized pixels, not vector.

Hi,I’m working on a large project in Figma and have been encountering an issue for several days that I can’t seem to resolve.Certain components are not being published (it’s always the same ones). I can click the Publish button, and the process appears to start. After some time, it shows that the publication is complete. However, when I select the same component again, the Publish button is still visible, as if it was never published.I’ve tried recreating these components, but the problem persists. I also checked all nested components, thinking it might be a dependency issue. Everything inside is correctly named (no duplicates), and all those components are published and up to date in the library.Do you have any suggestions on how to fix this? I was ready to give up and rebuild them, but since the same issue keeps happening, I’m completely stuck.

Hi, I’m unable to sign in to my Figma account. The issue is that the authentication code (for verification/login) is being sent to my old Gmail account, which has become inactive. I no longer have access to that email, and I also don’t remember the password to recover it.Because of this, I’m completely locked out of my Figma account.Is there any way to verify my identity or recover access without using that old email?Thanks for your help!