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Question

Figma Education Reverification still hasn't worked

  • November 30, 2025
  • 3 replies
  • 180 views
Nandini Sharma

Hi, 

I've been a user of Figma's education plan for a few years now and was prompted to reverify my account a few months ago. I followed the instructions that were sent to me via email to reverify my account and it seemed to work, yet my student account still reverted back to a basic plan. I've been trying to reverify my account again, but I keep getting an error that says "student verification limit exceeded."

I contacted SheerID already and they confirmed that I was approved for the education plan on their end. I contacted Figma education (education@figma.com) about this issue weeks ago and still have not gotten a response after multiple follow ups. 

Is there anyone that could help get me my education plan back?

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3 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 30, 2025

Hey ​@Nandini Sharma — welcome to Figma Forum, and thanks for sharing the details of what you’ve run into. I appreciate you checking in with SheerID before posting here. That context really helps.

While I can’t view or adjust account settings from the public forum side, it does sound like your next step may be to reactivate your setup by following these instructions: Figma for Education → Create, upgrade, or join a team → To upgrade an existing team. When you have a minute, could you try walking through those steps and let me know if anything changes on your end?

I also checked in on your case, and I can confirm it’s with our Education Team and currently under review. Your ticket number is: 1598614. I’ve made sure your update here is noted so they have the full picture as they continue their review. We’ll make sure this gets sorted out.

Nandini Sharma
  • Nandini Sharma
  • Author
  • New Member
  • November 30, 2025

Hi Tom, 

Thanks for the quick response. I’m trying to follow the instruction you linked, however when I try to upgrade my team, I don’t get the option to select an education plan. I only see professional and organization. 

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • December 1, 2025

    Copy that. Thanks for taking the time to double check and for letting me know, ​@Nandini Sharma. I will raise this internally and we will get back to you with a path forward as soon as possible.

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